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Recently we bought a 2014 Mazda cx5 grand tourer, we have…

Customer Question
Hi there, recently we...

Hi there, recently we bought a 2014 Mazda cx5 grand tourer, we have had it for 4 months, and the radio all of a sudden stopped, Mazda had a look at it and to put a new one in is $2500, we have a 4 year extended warantee, but neither the car yard or Mazda will cover it, I just want to know where I stand as i think spending $36,000 on a car someone should be liable and not me, hope you can help, thanks John

Lawyer's Assistant: What state is this in? And how old is the car?

WA 2014

Lawyer's Assistant: Has anything been filed or reported?

Yes Mazda took it apart to see what was wrong

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No thanks

Submitted: 7 months ago.Category: Australia Law
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Answered in 5 minutes by:
11/20/2017
Solicitor: John Melis, Lawyer replied 7 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,275
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor in Melbourne, thank you for using Just Answer, I will assist with your question today.

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Solicitor: John Melis, Lawyer replied 7 months ago

If the repairer/seller is refusing to fix the vehicle, you can raise a claim under the Australian Consumer Law.

Have you considered this option yet to force the proper repair of the vehicle ?

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Customer reply replied 7 months ago
No, they say electrical is not covered under warantee
Customer reply replied 7 months ago
I pay $5 now you want $82 what a scam forget it
Solicitor: John Melis, Lawyer replied 7 months ago

I understand your concern. To assist you in detail on this important matter, I have extended a special offer to talk with you on the telephone if you prefer.

Please accept the offer and my numbers will display for you.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

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