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I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I run an Internet Service Provider. I have a customer who is
I run an Internet Service Provider. I have a customer who is not paying and has been using my services. I would like to open a VCAT case, however I want to know if the "contract" email I have with him… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I'm trying to sort a bill out for my nan who is 91 years
Hi I'm trying to sort a bill out for my nan who is 91 years old. Apparently she was somehow signed up with southern phone for a land line and an nbn service for 2 years. This doesn't end until much la… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We have just moved to a unit and transfered foxtel they have
We have just moved to a unit and transfered foxtel they have charged me $300 connection fee for nbn the people before us in the unit we now live in also paid 300 for nbn I have contacted nbn and they … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
My query relates to the failure of Iinet to connect a land
Good morning, My query relates to the failure of Iinet to connect a land line to our property. … read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I am with iftelecom for my phone internet I am now connected
I am with iftelecom for my phone internet I am now connected to the NBN should my telco charge me to connect the broadband as they said that they had to get a technicians and that it is a cost that NB… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
I had a pre-order set up with Westnet which I wanted to
I had a pre-order set up with Westnet which I wanted to cancel. I made contact with them with a 1hr 30min wait. I informed the person I was speaking to that I was cancelling the Pre-order, they were u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
3,672 satisfied customers
We are a year into a 24 month broadband contract with
We are a year into a 24 month broadband contract with Telstra. However, our service interruption this year has been interfering with our business and working from home significantly due to many outage… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I have a contract with Telstra for internet access through
I have a contract with Telstra for internet access through big pond. The contract finishes in March 2018. My son has just had the NBN installed in the house. The land line is in his name. Should I hav… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I am doing this for my Mum who is 82 she has not had phone
I am doing this for my Mum who is 82 she has not had phone service for 8 weeks. Telstra says its not anything to do with them its the NBN. My Mum lives on her own had diabetes and heart condition. She… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I signed a contract with Power Gen for solar power. I was
I signed a contract with Green Power Gen for solar power. I was told that I would have enough solar power that I would not receive a power bill. I am receiving power bills. The sales person said if I … read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
I am in Rous, NSW. On 14 December 2016 we accepted a qoute
Hi. I am in Rous, NSW. On 14 December 2016 we accepted a qoute for solar installation from Solar Power Nation and paid 10% deposit. They verbally stated installation will take place within 2-3 weeks. … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
The NBN installed their equipment at my house in February
The NBN installed their equipment at my house in February this year . On two separate occasions since then during very heavy rain water has entered my home on the last occasion damaging some of my lea… read more
Leon
Leon
Solicitor
Master's Degree
47,543 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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