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We have been denied our pensioner concessional discounts by…

We have been denied...

We have been denied our pensioner concessional discounts by ALINTA ENERGY for the past three years. We rang them twice about it and they fob us off

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

Not as yet but I intend to formulate a dossier on the time frame and when I rang Alinta about the omissions, including who I spoke to.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

They promised to get back to me in five business days last Thursday, but they also promised to rectify their mistake three months ago when I rang about it. I received the current bill last Thursday and as nothing was amended on it, I rang again.

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Answered in 5 minutes by:
11/18/2017
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,326
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly. Kind regards ***** *****

Ask Your Own Australia Law Question

I am sorry to hear that you are having difficulty with Alinta Energy.

You are doing the correction action by preparing a history of communication and then forwarding the same to the company.

I recommend that when you forward this information that you raise it in a compliant letter that details what solution and compensation you seek.

Do you need assistance with this letter ?

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Customer reply replied 8 months ago
Thank you. I do not really need assistance in writing this resume. I shall await Alinta's response and then send them a copy of my complaint. I shall insist they back date the arrears in our concessions. Yours sincerely,
Cornelis de Bondt

You are most welcome to contact me when you need.

Don't for get to rate me for 5 stars as this will allow me to continue to answer your important questions.

John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,326
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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