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Thank you. I recently organised an ADSL2+ and Home phone
Hi Pearl, Thank you. I recently organised an ADSL2+ and Home phone bundle through TPG … read more
Leon
Leon
Solicitor
Master's Degree
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I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
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I brought a phone from Optus, and a new number. A girl from
I brought a phone from Optus, and a new number. A girl from Optus asked if I was happy with the service a few weeks later. She asked me about my home internet. She talked me into cutting of my interne… read more
John Melis
John Melis
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I have just recently changed from Telstra NBN to Optus NBN
I have just recently changed from Telstra NBN to Optus NBN with a phone line, since it has been repeatedly adverised that everything is going to be turned off. I did this from the Optus store they gav… read more
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John Melis
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My mother is 87 and no longer capable of dealing with the
Hi my mother is 87 and no longer capable of dealing with the internet. Her service provide, OPTUS, is refusing to give her a landline only, but is forcing her to keep the internet and pay for it. Is t… read more
Leon
Leon
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Master's Degree
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I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
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On the brink of a breakdown over a TPG mess which has just
On the brink of a breakdown over a TPG mess which has just about brought our business down. I honestly don't know what to do but in a nutshell we changed service providers for our NBN, which meant we … read more
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Leon
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Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
We've recently gone onto NB via Optus. The service is
Dear Pearl, we've recently gone onto NB via Optus. The service is terrible, slower than what we had before. … read more
John Melis
John Melis
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I am an Optus NBN customer and I have applied on line ( as
Thank you, ***** ***** an Optus NBN customer and I have applied on line ( as asked to do by Optus) to have my excisting Telstra phone number "Ported" over to Optusn, the first application was in 26 th… read more
John Melis
John Melis
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My 92 yr old Father changed from Optus to Telstra in Nov.
My 92 yr old Father changed from Optus to Telstra in Nov. 2009. Optus has taken $25 direct debit a month from his pension security account until now. When I rang them they said it was for Internet dia… read more
John Melis
John Melis
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This is not a legal question but rather an issue associated
Hi Deborah. This is not a legal question but rather an issue associated with the installation of the NBN. We had NBN installed Monday last week. We had a few problems getting the internet activated bu… read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I have a contract with Telstra for internet access through
I have a contract with Telstra for internet access through big pond. The contract finishes in March 2018. My son has just had the NBN installed in the house. The land line is in his name. Should I hav… read more
Leon
Leon
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Master's Degree
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I have received 6 acounts from optus,all of which are
I have received 6 acounts from optus,all of which are showing incorrect amounts, in addition to this I have received 2 accounts AFTER I have cancelled my account and no longer use Optus! I have tried … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My situation is like this. I live in the suburb of Loganholme
My situation is like this. I live in the suburb of Loganholme ( postcode 4129 ) and my home phone and internet service is currently with Telstra. On the 25th of march 2015, just 2 days after my previo… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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