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Victoria +australia +who is +responsible a computer Magazine…

Customer Question
Hi, My name is*****...

Hi, My name is***** +victoria +australia +who is +responsible a computer Magazine claims a Sotware program is Freeware, but when it is installed one finds it is not Freeware at all

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

No, I download a Freeware Program to record my password (I have had a Brain injury since 1998) and I have been having a lot of problems with Passwords. I then found on the Wen a Freeware Download of 1Password. Is the Magazine who published that information responsible?

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I think that covers it, but it is possible that I should have said mor.

Submitted: 8 months ago.Category: Australia Law
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Answered in 11 minutes by:
11/17/2017
Solicitor: John Melis, Lawyer replied 8 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,305
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly. Kind regards ***** *****

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Solicitor: John Melis, Lawyer replied 8 months ago

Have you sent a formal complaint to the publisher in writing yet ?

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Customer reply replied 8 months ago
I have written to them this morning, but it is most likely too early to expect an answer. I would appreciate it if you could tell me if the Publisher has any responsibility to for their mistake? If they do, What should they be offering me?
Can we switch to Live phone? (I just saw it below). My Phone number is ***** 9029 4665.
Solicitor: John Melis, Lawyer replied 8 months ago

Yes we can talk on the phone.

Just a couple other points, can you tell me in summary what you said the letter ?

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Customer reply replied 8 months ago
That I had done a Bing Search for "+password +manager +freeware -Trial" and it had come up on that page for the PC Mag saying it was Freeware. On downloading in and then installing it, I found that it was not Freeware (and I guess that PC Mag made a big mistake).
Solicitor: John Melis, Lawyer replied 8 months ago

Is there any warnings or terms and conditions noted in the publication concerning downloading content ?

I have extended a special offer to talk on the telephone if you prefer ?

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Customer reply replied 8 months ago
Hi,This morning I did a Search for +Best +Freeware +Password +Manager and up came 1Passwords (Please see below)I then downloaded it and installed it on my PC only to find that it was not Freeware as you said it was. I have wasted nearly all morning trying to uninstall it and fix up the mess, but now I am no closer to having the Freeware Password ***** than I was at 9:00 am this morning.This is a screen shot of the false info. How can PCAuthority say it is Freeware when it is not Freeware.Now I have now wasted 6 hours of my time, but more importantly my stress levels have gone up greatly and as my wife is in hospital, I do not know which tables to take, so I have to wait until she is return to the ward so that I can talk to her.Regards,Ian Butterworth.
Solicitor: John Melis, Lawyer replied 8 months ago

Have they responded to your complaint that you sent yet ?

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Customer reply replied 8 months ago
No. It was only sent this morning
Solicitor: John Melis, Lawyer replied 8 months ago

would you like to talk on the phone as I have sent you a special offer ?

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Customer reply replied 8 months ago
I am not sure what you are saying. Are you saying that you will sort it all out for AU $7.99?
Solicitor: John Melis, Lawyer replied 8 months ago

if we talk on the telephone it will only cost that amount

telephone will make it easier for you, please accept the offer if you prefer ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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