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It is not a legal question I believe. It realtes to the
It realtes to the internet and the speed and connectivity we were promised from Optus but has not been delivered. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I'm having trouble with Optus. I'm running a business and
Hi .. I'm having trouble with Optus. I'm running a business and Optus staed i would get 8mbps download and im getting 2 to 3. Internet has now stopped completely … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Optus is my server for internet. I took a $40. 00 plan
Optus is my server for internet. I took a $40. 00 plan recently that has been costing me a lot more. I am disputing my account and my bill remains unpaid. I have written a letter of complaint toOptus … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We tried to join Optus in January and after a couple of days
Good Morning. We tried to join Optus in January and after a couple of days the said to me to go back to my last provider cause they couldn't get internet lines to our two computers. We live in a retir… read more
John Melis
John Melis
Lawyer
4,056 satisfied customers
I will try to be brief. I will try to be brief. I have tried
I have tried to resolve my phone issue with Optus since 10.00am this morning and I have been transferred from one dept to another without satisfaction. They just don't seem to care. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We are having an ongoing problem with OPTUS when were
we are having an ongoing problem with OPTUS when were charged for a bogus company on our bills. This dates back to October when we were promised a refund by e mail. We have rung several times since bu… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have my mobile through Optus, my bill is normally$35 to
I have my mobile through Optus, my bill is normally$35 to $40 per month on the 5 Feb I received my bill as usual this time $127.49 I rang Optus which is no mean feat to find our why the large bill I w… read more
John Melis
John Melis
Lawyer
4,056 satisfied customers
I had a fall late last year on an Optus access plate that
I had a fall late last year on an Optus access plate that had subsided leaving a substantial edge that I tripped over (and was attended to by ambulance officers on the footpath). Willoughby Council ac… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I
Sat 16/12/17 without any warning XXXX cut off my XXXX TV. I have a bundle from optus of XXXX TV, home phone & internet. One payment for all is deducted automatically from my bank a/c as happened on Fr… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Leon i have access to speak to optus but every time i ring
hi Leon i have access to speak to optus but every time i ring them they keep me on line waiting for 45 mins. my ex told me that he took this bundle because i needed internet but i never knew that he t… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I found optus had withdrawn money from my bank account to pay
I found optus had withdrawn money from my bank account to pay my ex partners phone bill. She hit me 2 years ago we went to refuge for 6 mths. We moved interstate because I couldn't get a dvo to preven… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
The mobile phone an employee was using was lost or stolen
The mobile phone an employee was using was lost or stolen and I requested a finalisation bill of the account to be mailed out to me some months back. Optus sent the account to an old address and obvio… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Not legal - it's technical I suppose, but I URGENTLY NEED
Not legal - it's technical I suppose, but I URGENTLY NEED to speak to someone capable of understanding what I am saying and fixing my problems with Optus. I need to get my bill rectified. I have been … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
My daughter Melissa Farquharson took out a new mobile contract
My daughter Melissa Farquharson took out a new mobile contract with Optus in February 2012. To keep the current number she had been using they had to port the number from TPG which was in my name Cale… read more
Patrick H.
Patrick H.
5,422 satisfied customers
HI , I just received DEMAND FOR PAYMENT & FINAL NOTICE from
HI , I just received DEMAND FOR PAYMENT & FINAL NOTICE from CCC, commercial credit control about the "outstanding debt" of $58.99 from "unpaid" bill to SIM plus phone company, on 01/07/2008. They are … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
i am a small business , i have been with Optus for many years,
i am a small business , i have been with Optus for many years, landline phone and fax, 2 mobiles and cable internet.Two months ago I phoned optus sales, i was assured twice that my mobile phone would … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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