Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

My wife and a friend booked a holiday to india with webjet…

Customer Question
My wife and a...

My wife and a friend booked a holiday to india with webjet they were unable to go as one of them got sick, they cancelled the holiday and webjet sent a letter advising them, as per clause 6.3 of our terms and conditions, recovery under our refund policy is no longer available, please assistcustomer with their insurance claim accordingly.

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

We sent this information to qbe insurance in september and after several after long phone to qbe calls we have had, no success their latest ref(###) ###-####my wifes friend has since died and webjet will not give us any further letters as we dont know her friends middle name, email address, dob or other information as her friend made the bookings online. what should we do. holiday booked on 11 march 2017 we are in nsw. phone 0417 941 030

Lawyer's Assistant: Has anything been filed or reported?

What do you mean filed or reported

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I dont think so

Submitted: 8 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
11/14/2017
Solicitor: Leon, Solicitor replied 8 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,720
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 8 months ago

Good Morning

I am currently overseas and cannot offer phone calls as part of the service. I am happy to continue in chat if that suits you. What did clause 6.3 say?

The insurance they had did it cover travel cancellation?

Ask Your Own Australia Law Question
Customer reply replied 8 months ago
i dont know what clause 6.3 says the letter just says as per clause 6.3 yes
Customer reply replied 8 months ago
no please refund the $5 on my card
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Deborah Awyzio Your Own Question
Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
Satisfied Customers: 863
863 Satisfied Customers
Experience: Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Deborah Awyzio is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,720 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,106 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I have a site report from my QBE Insurance Assessor and I
I have a site report from my QBE Insurance Assessor and I believe some of it is not correct. I have spoken to QBE Marilyn Pacumio (Claims Officer).She has told me "that the consultation from their hig… read more
Leon
Leon
Solicitor
46,720 satisfied customers
I am asking on behalf of my son. He was employed by a
I am asking on behalf of my son. He was employed by a company and had a slight accident rear ending another vehicle in one of their water trucks. No damage at all to the truck but slight damage to the… read more
Leon
Leon
Solicitor
46,720 satisfied customers
I booked with my wife Qantas with qbe insurance to fly to
Hi I booked with my wife Qantas with qbe insurance to fly to Brisbane from Melbourne. we took the flight to be diverted back to Melbourne as the airport was foggy. so we missed attending the wedding. … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I am in Perth Western Australia. Can you please tell me the
Good evening, I am in Perth Western Australia. Can you please tell me the process I follow to lodge a complaint against two companies, WebJet and Qantas. I wish to extract a refund on monies paid to Q… read more
Leon
Leon
Solicitor
46,720 satisfied customers
My wife and I have planned a holiday to the East Coast and
Hi, My wife and I have planned a holiday to the East Coast and have booked and paid for a number of hotels and airlines. Since booking I have suffered a major heart trauma and am unable to travel. I h… read more
Leon
Leon
Solicitor
46,720 satisfied customers
I would like to ask a pro bono as I'm unemployed and we
I would like to ask a pro bono as I'm unemployed and we don't have cash to pay the mediation as NCAT ask us to through mediation it's worth $700 for mediation. Currently Tonggabie Legal Aid ask me to … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I had a claim all up on me, nsw, thats what i am trying to
i had a claim all balls up on me JA: What state are you in? It matters because laws vary by location. Customer: nsw JA: Has anything been filed or reported? Customer: thats what i am trying to do now … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
On 05/06/17, we booked a package to India for 6 people,
On 05/06/17, we booked a package to India for 6 people, through NRMA. Two days later we added 2 people - a total of 8 travellers. 6 people were on one reference number and 2 people on another … read more
Leon
Leon
Solicitor
46,720 satisfied customers
I took out Travel Insurance on 26 July 2017 for a trip to
Good morning I took out Travel Insurance on 26 July 2017 for a trip to the UK. Unfortunately my mother passed away on the 4 August 2017 and I was due to fly out on the 7 August. I did not fly due to m… read more
Leon
Leon
Solicitor
46,720 satisfied customers
I recently missed a Qatar airways flight from Perth to
I recently missed a Qatar airways flight from Perth to Manchester via Doha because I did not receive and update to my flight itinerary to inform me that my flight had been brought forward by 1hr 30 mi… read more
Leon
Leon
Solicitor
46,720 satisfied customers
My wife received an infringement notice from the Police but
My wife received an infringement notice from the Police but it is not signed or dated...Is this enforceable? … read more
Leon
Leon
Solicitor
46,720 satisfied customers
I have received a fine from State Debt Recovery expiring on
I have received a fine from State Debt Recovery expiring on 12/6/17. This is a Nambucca Shire generated so called breech on our own land. That being that i allowed a friend to use part of our land to … read more
Leon
Leon
Solicitor
46,720 satisfied customers
A car smashed into the back of my car two Wednesdays ago and
A car smashed into the back of my car two Wednesdays ago and the person driving was not the owner of the car. The person driving gave me his phone number, name and owners name. The owner was his father. I have tried to contact the son/driver on several occasions to get the insurance details which he was not able to provide on the day of the accident. On every occasion he has avoided giving me a direct answer. I then did some research on LinkedIn as the son had said they live I Templestowe. As a result I found the work website of the father and sent him an email with all the details of the accident with my contact phone number and photos of the damage to both cars. No response. So I rang the father to get some answers and he said it was a matter between myself and his son and that he needed to speak with him first. That was 7 days ago. He had said that it is hard to catch his son even though they live in the same house. Can you help me get my car running again and advise me how I can get them to pay for the repair? … read more
Leon
Leon
Solicitor
46,720 satisfied customers
I have sent numerous letters to the Emirates Airlines asking
I have sent numerous letters to the Emirates Airlines asking for a copy of complaint report that I need to give to my Travel insurance for a claim. The reply I keep getting back is asking for a copy o… read more
Leon
Leon
Solicitor
46,720 satisfied customers
My wife had a holiday booked to hamilton island during
My wife had a holiday booked to hamilton island during cyclone debbie, Virgin naturally cancelled the flights however the people we booked the accom with will not refund any of the costs which were pa… read more
Leon
Leon
Solicitor
46,720 satisfied customers
I was living with a friend of fine earlier this year, then
I was living with a friend of fine earlier this year , then moved out due to personal reasons , now she has served me with a minor case claim due to rent i owe her ,which i intended to pay but she has… read more
Leon
Leon
Solicitor
46,720 satisfied customers
We took out travel insurance with Vero Travel Insurance company
We took out travel insurance with Vero Travel Insurance company for 148 days. The travel itinerary was split into two sections. First being a river cruise for 21 days and the later part for was a 54 d… read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x