Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

Some several months ago I was being marketed to by Telstra…

Customer Question
Some several months ago...

Some several months ago I was being marketed to by Telstra and Commander. Commander was my provider at the time but I considered Telstra and signed up with them. however on the same day I decided to proceed with Commander and I withdrew from the Telstra contract that day and received confirmation from Telstra for the withdrawal. since then

Lawyer's Assistant: Are you overseas or stateside?

In NSW

Lawyer's Assistant: Have you talked to anyone in the chain of command about this?

The question I was leading to is, who and how do I contact to discuss this because Telstra has been charging me for a service they are not providing and I called to numbers and get the message they are not connected.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Not really.

Submitted: 8 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 7 minutes by:
11/13/2017
Solicitor: John Melis, Lawyer replied 8 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,319
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly. Kind regards ***** *****

Ask Your Own Australia Law Question
Solicitor: John Melis, Lawyer replied 8 months ago

Have you contacted the dispute resolution department of Telstra yet ?

Ask Your Own Australia Law Question
Customer reply replied 8 months ago
Thank you I'll try that.
Customer reply replied 8 months ago
I don't recall being asked for more than the $5 at the start I feel as I've been sucked in and also believed I was contacting the phone ombudsman.
Solicitor: John Melis, Lawyer replied 8 months ago

Would you like to talk on the telephone as this will be easier to discuss your important matter in detail ?

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Deborah Awyzio Your Own Question
Deborah Awyzio
Deborah Awyzio
Deborah Awyzio, Solicitor
Category: Australia Law
Satisfied Customers: 863
863 Satisfied Customers
Experience: Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Deborah Awyzio is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

27,635 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,319 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
I have had a phone plan with Vodafone for yrs. My son was on
Hi. I have had a phone plan with Vodafone for yrs. My son was on it too but not named. I wasnt happy at the time so moved to another provider. Have been with them coming up 2 yrs. My son and l went to… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
I have a problem with Telstra, had account for nearly 10
Hi I have a problem with Telstra, had account for nearly 10 years , in January my phone had no reception, called Telstra and my account had disappeared off there system, did not exist my phone number … read more
John Melis
John Melis
Lawyer
3,319 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
3,319 satisfied customers
I recently purchased a property for the purpose of making it
I recently purchased a property for the purpose of making it our new home. … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Is it telstra's job to provide cable from the pit to my
is it telstra's job to provide cable from the pit to my house? i have been trying for 3 weeks to connect phone i just moved and part of the cable is missing and being told i have to get a contractor t… read more
John Melis
John Melis
Lawyer
3,319 satisfied customers
Im a with optus pay from my account. now Telstra has/is
Im a with optus pay from my account. now Telstra has/is sending me an acount the same amount as OPTUS i HAVE TRIED TO GET THIS SETTLED THAT i ONLY HAVE ONE PHONENUMBER WITH OPTUS. iM 86 YRS OLD TOO HA… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Ive had the same ID and password for circa 3 years. In the
Ive had the same ID and password ***** circa 3 years. In the last 48 hours, I receive "error" and so cant proceed, mainly because I then have to use my telephone to give my password. I don't know how to use my landline to send message by phone. I visited my bank. Told that I wouldn't have to give password ***** fix problem. Came back home, but I do have to give password. I don't know how to proceed. … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Second opinion] We have gone through a third party mobile
Second opinion] We have gone through a third party mobile phone provider, for the mobile coverage only. We have now received a $900.00 charge from Telstra for a service cancellation fee. We would have… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,940 satisfied customers
We have gone through a third party mobile phone provider,
We have gone through a third party mobile phone provider, for the mobile coverage only. We have now received a $900.00 charge from Telstra for a service cancellation fee. We would have thought the thi… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Deborah. I think I may have got into the wrong screen. I
Hi Deborah. I think I may have got into the wrong screen. I want to address a telstra internet problem. … read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
I Have had a 1800 number attached to my small struggling
I Have had a 1800 number attached to my small struggling business for over 13 years, unknown to me in February 2014 my 1800 number was "Ported away" by Telstra and is now up for sale. This number is *… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
Given the wording of section 9 and the note contained in
Given the wording of section 9 and the note contained in Telstra carrier licence 1997 at the bottom of section 10.1 that says a public number directory includes yellow pages, is it wrong for Telstra t… read more
Leon
Leon
Solicitor
Master's Degree
27,635 satisfied customers
I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
What is the cheapest way to recover a written compensation
What is the cheapest way to recover a written compensation offer 'debt' by Telstra which the new NSW AGM is now resiling from in the $3-5000 range if you allow for interest since its non-payment… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x