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Telstra is doing my head in. 7 months ago they could not
HI....Telstra is doing my head in. 7 months ago they could not supply me internet as there was a fault in the line, off my property. Which I actually cob … read more
Leon
Leon
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Master's Degree
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I am having trouble with my telephone reception, which seems
Good Afternoon,I am having trouble with my telephone reception, which seems to be getting worse. I rang Telstra last week to report it and the woman I spoke to checked and said the problem was outside… read more
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My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
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Master's Degree
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I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
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Leon
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Master's Degree
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We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
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Leon
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We operate a home office and have a business account with
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John Melis
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We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
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We have had an apparent call from a telstra person who said
we have had an apparent call from a telstra person who said had an error on our computer and has been on the phone for over an hour.. it there any way to check to see if this call is authentic … read more
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We have been without internet and landline for 2 weeks, have
We have been without internet and landline for 2 weeks, have rung Telstra several times. When I rang on 14th December they assured me our internet and landline would be working by 17th December. They … read more
John Melis
John Melis
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I have not had the Internet on my property since at least
I have not had the Internet on my property since at least Dec 3. Telstra sent out a technician who discovered that the internet cable had been broken on Dec 6 and would need replacing. I phoned Telstr… read more
John Melis
John Melis
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Just wondering, my son had slow Internet speeds so his
Just wondering, my son had slow Internet speeds so his provider iinet sent telstra tech to check phone lines etc.found no problem so iinet sent new modem free of charge which was good.however my son j… read more
John Melis
John Melis
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3,857 satisfied customers
Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I had trouble with my Internet connection soon after the NBN
I had trouble with my Internet connection soon after the NBN was connected, I phoned telstra and they tried to fix the problem but couldn't, they sent a technician who informed that the NBN tech had w… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
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I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
hello, I had Telstra come to my place to fix my phone line
hello, I had Telstra come to my place to fix my phone line on Monday. In fixing my line he cut off the line to the Unit in front of me. I'm in a duplex building which are both separate buildings but m… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
5,988 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Hi I am have endless problems with Telstra/Bigpond Internet.
Hi I am have endless problems with Telstra/Bigpond Internet. I few months back I had a malfunctioning modem. I reported The problem to Telstra and I was promissed another modem within 5 working days. … read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
Telstra give me a suspension notice . I sign a contract with
Telstra give me a suspension notice . I sign a contract with them because they said they were going to give me a better deal on home line internet and foxtel. The Foxtel move went smooth, the internet… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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