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I made a claim on a motor vehicle accident which resulted in…

Customer Question
I made a claim...

I made a claim on a motor vehicle accident which resulted in damage to 2 sides of my car. The insurance asessor has said because there is 2 separate bits of damage, they lodged 2 claims and that i'm up for $1000 excess instead of $500.

Lawyer's Assistant: What state is this in? And how old is the car?

QLD, 4 years

Lawyer's Assistant: Has anything been filed or reported?

Yes, i have one claim which i sent through Innovation Group and then the asessor changed it without telling me.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I think thats it.

Submitted: 9 months ago.Category: Australia Law
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Answered in 9 minutes by:
11/13/2017
Solicitor: Daniel, Solicitor replied 9 months ago
Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5,984
Experience: Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
Verified

Hello
Was the damage as a result of the same incident?
If yes, then you should not be liable to pay double the excess.
If it is as a result of two or more incidents, then yes, sadly the excess may need to be paid.

Any issue, speak with the ombudsman:
https://www.fos.org.au/

I wish to help you in this situation.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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