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I have been overcharged for two years for electricity. I…

Customer Question
Good afternoon. Lawyer's Assistant:...

Good afternoon.

Lawyer's Assistant: Hi. How can I help?

I have been overcharged for two years for electricity. I have the bills and the proof of that. I have been charged as a business and not a resident. They are taking a very long time to sort it out. I have mentioned it quite a few times due to my electricity bills being so high for 1 person and they have always just said you must just use a lot of electricity" how can I get them to fix it up and get my refund asap

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

NSW and its not a purchase its electricity bills dating from November 2015 to September 2017

Lawyer's Assistant: Has anything been filed or reported?

Yes a number of times but I have only just heard something back. They keep saying they are lo0oking into it but its been a long time. Not to mention the fact I have brought this issue up with them over and over again and have had no help but a shrug of the shoulder and a öh well"

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

They have said that I might not get a refund but I am entitled to one and want to make sure I get it. Its not just a hundred or so dollars its thousands

Submitted: 8 months ago.Category: Australia Law
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Answered in 9 minutes by:
11/13/2017
Solicitor: Daniel, Solicitor replied 8 months ago
Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5,974
Experience: Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
Verified

Hello

Have you filed an application to the Ombudsman as yet?
https://www.ewon.com.au/

They will be able to look into the situation for you. Sending correspondence back and forth seems to be doing little to assist.

I wish to help you in this situation.

Ask Your Own Australia Law Question
Solicitor: Daniel, Solicitor replied 8 months ago

Hello
I note I have not received a response?
I wish to help you in this situation.

Ask Your Own Australia Law Question
Customer reply replied 8 months ago
Hi I would like to know why you took $93 out of my account? It was only meant to be a $5 fee.
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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