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We paid for flood insurance the building has been damage we…

We paid for flood...

We paid for flood insurance the building has been damage we are covered for 85% of the damage this has been going on for 8 months the insurance has sent in a contracer to quote on repairs but every time they came out they cut things out ( they came out 5 times ) so approx 2 months age we have asked for a payout and it has been agreed to by the insurance company repesentative have been waiting two weeks for the payout and now have been told not a thing the insurance broker said that it would take a little of gentle pressure i have ben told to stay calm and wait a bit longer is this normal in insurance claims

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

NSW is where the building is

Lawyer's Assistant: Has anything been filed or reported?

Yes with the insurance company we hired a person to help out with this we live in melbounre we sent over 2 rmonths in NSW to try to get this resolved

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No i do not want to make trouble for anyone but i am at a loss what to do do i wait for an answer from the insurance company or what

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Answered in 1 minute by:
11/13/2017
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,700
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

Ask Your Own Australia Law Question

Good Morning

Are you after the ombudsman, their website is as follows

https://www.fos.org.au/

We are solicitors.

The ombudsman will require you to have a rejection letter from the insurer adivising you to take it to them and then you have to lodge a complaint.

Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,700
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified
Leon and 87 other Australia Law Specialists are ready to help you
Ask your own question now
Customer reply replied 8 months ago
ok thank you

Good Afternoon

You are very welcome.

I hope this makes sense and is of assistance. If you have found my answer to be helpful, please rate me five stars so I can get paid for my services to you. I am happy for you to ask further questions on anything you wish more detail on.

Regards

Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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