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My complaint is that I have been double billed by TPG and…

Customer Question
Hi Deborah my name...

Hi Deborah my name is***** complaint is that I have been double billed by TPG and IINET for the same service over a 3 month period. TPG has recently taken over IINET

Lawyer's Assistant: What state are you in? And is a local attorney or other consumer protection advocate helping with this?

Queensland. No attorney or other help at the moment

Lawyer's Assistant: Have you contacted the manufacturer?

Many times and spent more than 4 hours on the phone

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

IINET wants to charge an extra break fee of $225

Submitted: 8 months ago.Category: Australia Law
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Answered in 7 minutes by:
11/10/2017
Solicitor: John Melis, Lawyer replied 8 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,338
Experience: Principal Lawyer at Legal AU Pty Ltd
Verified

Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly. Kind regards ***** *****

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Solicitor: John Melis, Lawyer replied 8 months ago

Have you ordered a statement of internet usage from the supplier yet ?

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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