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Earlier this year I signed with Iprimus for NBN. With this
Hi Pearl, Earlier this year I signed with Iprimus for NBN. With this sign up I made it quite clear that I needed to retain my phone number. The reason for this is that I run a small business and I use… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
With NBN - not able to use the phone - package with Telstra
With NBN - not able to use the phone - package with Telstra includes internet and phone. … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have been having continual dropouts with no telephone or
I have been having continual dropouts with no telephone or internet service for approximately three months with no resolution in site every time the wind blows I am left stranded without any of the ab… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
Since Wednesday 14th March I have been trying to contact
Since Wednesday 14th March I have been trying to contact Optus. Five times over the period of an hour I was cut off without getting to speak to anyone or having my questions answered by the automated … read more
Leon
Leon
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Master's Degree
28,101 satisfied customers
I have had the NBN connected recently to my house which is
My name is***** have had the NBN connected recently to my house which is also my place of Buisness I am semi retired but this installation has totally wiped me out as the Technician disconnected all m… read more
John Melis
John Melis
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We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
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4,241 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
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Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Yesterday, I agreed to sign up for an NBN service with Mate,
Yesterday, I agreed to sign up for an NBN service with Mate, when a salesperson rang me. But I've now discovered that, in one of several emails that they later sent to me, there is an explanation that… read more
John Melis
John Melis
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4,241 satisfied customers
COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS
HI THERE COULD GIVE ME SOME ADVICE I HAVE BEEN WAITING FOR 3 WEEKS NOW TO GET MY PHONE BACK ON DUE TO NBN DISCONNECTED IT AND I WANT THAT SAME NUMBER BACK AS I IS A BUSINESS NUMBER I HOOKED UP FOR THE… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I just sent a message but you went away.I paid $5Help.
I just sent a message but you went away.I paid $5Help … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am having the most frustrating time with Telstra. It has
I am having the most frustrating time with Telstra. It has been going on for months. I am having to spend so much time on the telephone every week. … read more
John Melis
John Melis
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4,241 satisfied customers
I am under contract to Southern Phone for internet nbn
I am under contract to Southern Phone for internet nbn connection including phone. My contract commenced in November 2016. Every second day I find myself disconnected from the nbn. I want out of this … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I have signed up to lease a new apartment. In moving in I
I have signed up to lease a new apartment. In moving in I was told to make arrangements for connection to the NBN through a retailer. Telstra notified me that there is a "one off"$300 connection fee c… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
We moved house on 4 Jan to nbn ready area. Nbn technician
We moved house on 4 Jan to nbn ready area. Nbn technician came out on 14th fault on line. Fault fixed but now they can't send a technician until 29 February. I work from home, my husband and I run a b… read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
28,101 satisfied customers
Hi Folks I had an internet connection with a company, and was
Hi Folks I had an internet connection with a company, and was quite happy with them, but then they wrote to us telling us that there is to be an increase in the price, if we wanted to cancel the contr… read more
Brisbane-Lawyer
Brisbane-Lawyer
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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