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Bought Ilve Oven was installed 3 weeks ago by electrician…

Customer Question
Bought Ilve Oven was...

Bought Ilve Oven was installed 3 weeks ago by electrician and the safety glass exploded when turned on for the first time at 150 to reduce new smell of oven. No help at all from Ilve staff cannot find out top Manager's name and address. Requested brand new oven their reply was they will only replace the glass front. Oven has not been used at all

Lawyer's Assistant: Because employment law varies from place to place, can you tell me what state this is in?

Contacted Ilve with more than 13 phone calls responded once late yesterday afternoon and spoke to them today. Brand new kitchen cabinets were also damaged by explosion. Will not take any responsibility for the damage

Lawyer's Assistant: Have you contacted the manufacturer?

Yes. on a number of occasions over a 3 week period. This email is for my friend who has no computer

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Why will only replace glass that may well explode again instead of whole oven. I have been unable to use oven and the firm do not really care. Have had to eat out of get takeaway for now coming up to 3 weeks

Submitted: 10 months ago.Category: Australia Law
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Answered in 7 minutes by:
10/6/2017
Solicitor: John Melis, Lawyer replied 10 months ago
John Melis
John Melis, Lawyer
Category: Australia Law
Satisfied Customers: 3,536
Experience: Principal Lawyer at Legal AU Pty Ltd
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Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly. Kind regards ***** *****

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Solicitor: John Melis, Lawyer replied 10 months ago

Dear customer, in relation to your important matter, you will be able to raise a claim under the Australian Consumer Law for the repair of the oven. This claim is brought into the state tribunal which is either NCAT for NSW or VCAT for VIC or QCAT QLD, or subject to the state you are in. Filing an application does require attention to detail and if you need assistance I am pleased to help you on the same.

The law is there to protect you and will come to your aid.

If you would like to discuss this matter further by telephone, I welcome you to request those services.

If you have any further questions, I would be pleased to answer those for you.

Please don’t forget to leave positive feed back.

Kind regards
John Melis

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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