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I have a electricity acc with dodo power & gas but when I…

Customer Question
I have a electricity...

I have a electricity acc with dodo power & gas but when I try to get a detailed breakdown of the invoices they send me no matter how hard I try to bring up the details they seem to be blocked deliberately. what can I do. I have requested a written acc but with no response

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Nsw

Lawyer's Assistant: Has anything been filed or reported?

Have sent emails but the same result with every new invoice

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I would like to use a different supplier as it is impossible to deal with these people

Submitted: 10 months ago.Category: Australia Law
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Answered in 5 minutes by:
10/5/2017
Solicitor: Leon, Solicitor replied 10 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,921
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 10 months ago

Good Afternoon

What do you mean they are blocked?

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Customer reply replied 10 months ago
when I go to the account management site to view the statement in detail it wont bring up the details . I have tried many times
Solicitor: Leon, Solicitor replied 10 months ago

Have you requested that they email you the accounts you are after and do you have copies of the emails?

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Customer reply replied 10 months ago
they tell me to go to the acc management site which I do but cant bring up the details
Solicitor: Leon, Solicitor replied 10 months ago

Good Afternoon

Have you advised them the details you want are not visible and that you request they send you the accounts so you can view them?

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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