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I am looking for a referral to an ombudsmen for an income…

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I am looking for a referral to an ombudsmen for an income protection claim. I am 64 years old. I was retrenched in Feb 2017. I made a claim for income protection and have received 2 payments. Since this time I have also had a quadruple heart bypass 8 weeks ago. AIA Insurance who is my provider, advised me this week that contrary to earlier confirmation through my insurance agent that the payment would continue for a further 5 years, that the payments would now cease at my birthday in December 2017 at age 65 due to a policy review. I have requested the policy document from AIA and the insurance agent without success in the past, and have yet to receive the policy document after a further request this week. I have contacted 2 solicitors for advice, however the waiting time for an initial consultation is 6 weeks. Do you have good legal recommendations as to how to pursue this matter? regards, ***** *****

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No thanks

Submitted: 10 months ago.Category: Australia Law
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Answered in 14 minutes by:
9/28/2017
Solicitor: Leon, Solicitor replied 10 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,938
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 10 months ago

Good Afternoon

I asm solicitor not the ombudsman. I can give you their website but they will not give you advise over the phone and unless they have refused your claim you cannot lodge a complaint with the ombudsman.

You have offered to pay for this service.

I am happy to proceed but need to know if you wish to?

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Customer reply replied 10 months ago
What is the fee to talk to you over the phone? Is there any point without a policy document that I am waiting for?
Solicitor: Leon, Solicitor replied 10 months ago

Good Afternoon

It is a further $85.00

If you wish to wait for the document and email it to me then we can continue

the email is***@******.***

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Customer reply replied 10 months ago
I'll wait for the policy document and email it to you if and when AIA Insurance send it to me. Thanks
Solicitor: Leon, Solicitor replied 10 months ago

Good Afternoon

Ok look forward to hearing from you.

Take care

Leon

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