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On the 27th of September I paid with my credit card for a…

Customer Question
On the 27th of...

On the 27th of September I paid with my credit card for a sweeper max at a T.V Direct store at Mt Ommaney in Brisbane for 29.95. I took it home and it was not satisfactory it didn't sweep the way I wanted. I rang 2 hours after I got home and said I will be bringing it back and could I get a credit on my card she said no. I can give you a credit note which I don't want

Lawyer's Assistant: What state is this in? And when did the issue begin?

Queensland 27th September.

Lawyer's Assistant: Have you contacted the manufacturer?

No

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

On the bottom of the docket exchange /Credit notes offered within 14 days

Submitted: 10 months ago.Category: Australia Law
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Answered in 18 minutes by:
9/28/2017
Solicitor: Leon, Solicitor replied 10 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,892
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 10 months ago

Good Morning

It is not fit for the purpose.

It is false and misleading conduct. They have to offer you a replacement and if that does not work then you can demand a refund.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.

If I have missed anything, or you have any further questions please let me know

If there is anything else in the future please do not hesitate to ask.

Please do not forget to leave positive feedback.

Regards
Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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