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I am trying to get an extension on my phone bill with
I am trying to get an extension on my phone bill with telstra I got bullied last week by there accounts dept and they were so inflexible .I am a pensioner and need my phone on due to health issues the… read more
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Leon
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I am having massive dramas with tesltra and my fixed home
I am having massive dramas with tesltra and my fixed home internet. Ive had it since October last but has work at all, ive put in 5 complaints to telstra and no one is able to fix the issue. As a resu… read more
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I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
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I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT
I HAVE HAD MY TELSTRA ADSL REMOVED AND CABLE CONNECTED, IT HAS TAKEN WEEKS TO GET UP AND RUNNING DUE TO TELSTRA, NOW I ONLY HAVE INTERNET IN MY KITCHEM AND NO OTHER ROOM, I HAVE BEEN TO TELSTRA SHOP A… read more
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Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
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I am having a dispute with Telstra which has been ongoing to
I am having a dispute with Telstra which has been ongoing to some degree for over 18mnths now. I have basically just found out this week that because I have been asking the wrong question, hence not g… read more
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Pearl.... We are at our wits end in relation to our landline
Hi there Pearl.... We are at our wits end in relation to our landline phone home line. For over 3 weeks we have been without our home number (03 97401111) which has been given to another family maybe … read more
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I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
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Leon
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Second opinion] We have gone through a third party mobile
Second opinion] We have gone through a third party mobile phone provider, for the mobile coverage only. We have now received a $900.00 charge from Telstra for a service cancellation fee. We would have… read more
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Deborah. I think I may have got into the wrong screen. I
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I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
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Hi there I wondered whether you could kindly help me with
Hi there I wondered whether you could kindly help me with my issue. I rang Telstra 5 months ago when I moved to a new house regarding phone and internet connection. As I had problem connecting to the … read more
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I recently contacted telstra to enquire about changing over
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In July of this year I change my business phone, internet
dear sir/madam In July of this year I change my business phone, internet and fax numbers with telstra. the new plan I sing for is for $80 dollars a months, but since then I'm keep paying more than dou… read more
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A collection agency send me a letter regarding an outstanding bill with Telstrafrom November 2008. We were in the process of changing housesand notified telstra of this matter so we could transfer our… read more
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My home phone line is with Telstra, recently i recieved a large
My home phone line is with Telstra, recently i recieved a large bill ($574) that i was unable to pay by the due date, i contacted Telstra and made them aware of this, and a payment plan was worked out… read more
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I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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