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I would like some advice on Telstra I was paying huge

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Hello I would like...

Hello I would like some advice on Telstra I was paying huge amounts of money for there service including home internet and phone bill. The internet was not working the reception was terrible and they kept sending differet things that i never sighned up for netflix was one of them , sd cards that i never received they are also still sending me bills. also there were pph numbers on my account that were not mine as I only ever had one phone number I have tried to call several times and they keep disconnecting and also made several complaints to the ombudsman who does get them to call back . they would not send me bills as I was paying a lot of this through the store I would like to know what I can do about this matter ? Regards Marissa

Lawyer's Assistant: Have you contacted the manufacturer?

Yes several times this matter has been going on for some time .

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

When i moved out of the property I was contacted twice by the property manager as which company I used to get service because the people that bought the house could not get service and they were with telstra .

Submitted: 10 months ago.Category: Australia Law
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Answered in 1 hour by:
9/26/2017
Solicitor: Leon, Solicitor replied 10 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,968
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 10 months ago

Good Evening

Are you after the ombudsman? I am a solicitor not the ombudsman.

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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