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I have been in contact with Computershare Investor Services…

Customer Question
I have been in...

I have been in contact with Computershare Investor Services to change my address, the informed me that I needed to complete a change of address form, to forward such form via email is $11, I find this to be unethical! What are my options, policies by companies such as this must be stopped!

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

NSW

Lawyer's Assistant: Has anything been filed or reported?

Not yet, but I do want to lodge a complaint but unsure as to whom!

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

It's just that I moved home needed to advise them and I was told that I either write a letter or complete a change of address form which will cost $11 to email to me! Ridiculous!

Submitted: 10 months ago.Category: Australia Law
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Answered in 1 minute by:
9/26/2017
Solicitor: Leon, Solicitor replied 10 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,911
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Customer reply replied 10 months ago
Hi,
What is the fee for this service?
Solicitor: Leon, Solicitor replied 10 months ago

The amount you have offered I believe is about $93.00

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Customer reply replied 10 months ago
No, I do not want to pay that money for a enquiry
Solicitor: Leon, Solicitor replied 10 months ago

I will arrange you be refunded all the best

Regards

Leon

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Customer reply replied 10 months ago
Why have you charged my credit card with an amount without my consent?
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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