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Privacy I had a problem with my landline since November 2015…

Customer Question
Privacy hi, I had...

Privacy hi, I had a problem with my landline since November 2015 where my neighbour could listen in on my phone calls and vice verses. When her phone rang so did mine. I contacted my provider in 2015 and many times after that always with the same complaint. They came out claiming to have fixed the problem each time but didn't until July 29 2017. I asked for compensation and the offered me 11 cents per month for that period of time. My privacy was breached and they only offered $200. I wanted most of my money back since the first call. I asked for $3800 but they will only give me $200 no negotiation on their part. I think my privacy is worth more than 11 cents per month. Can you help.

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

West australia

Lawyer's Assistant: Has anything been filed or reported?

I wrote to the ombudsmen but to no avail

Submitted: 11 months ago.Category: Australia Law
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Answered in 3 hours by:
9/22/2017
Solicitor: Leon, Solicitor replied 11 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,924
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 11 months ago

Good Evening

In order for you to be able to make a claim you have to show that you have suffered some loss. You have to be able to quantify that loss.

If you cant then you will not get any compensation.

How did you work out the $3,800.00 can you show that you have suffered that loss. If you can then take the matter to the ombudsman. If not you will find that you will not be given any compensation.

I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.

If I have missed anything, or you have any further questions please let me know

If there is anything else in the future please do not hesitate to ask.

Please do not forget to leave positive feedback.

Regards
Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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