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Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.
When you moved in you signed up with a separate provider?
You have been receiving electricity accounts for that period from that provider and have been paying them?
So you did not enter into an agreement with a separate provider? You moved in and just used the power?
Do you have the bills you paid.
If you have signed up with BT Utilities when you moved in the old supplier should have been cancelled.
You have to think back what you did and also get out all your bills.
If you cannot recall what you did and find the accounts you have paid for the time you have been there, you will find it hard to get a resolution in your favour.
I am concerned that you have no understood what I have asked you.
Did you enter into an agreement with any electricity supplier in your name when you moved in? Can you please respond with a yes or a no?
In that case I am very sorry but you owe the money.
It appears that the previous tenants had the electricity in their name and you have continued to use it.
If you do not pay it they will disconnect the power but because it is not in your name they cannot sue you.
They can only sue the people in whose name the account is in. They on the other hand can join you in the action.
Because you did not sign up with another provider, the bill is for what you have been using from when you moved in. It may also include some usage from when the old tenant moved out but you have to check the dates with Origin.
I assume you do not have all the accounts from when you moved in?
Have you spoken to the landlord or BT about these accounts?
You have to also have the metre checked if you believe it is incorrect.
But from what you are telling me I suspect you are liable.
But you can lodge a complaint with the Ombudsman but you need to get all the information from all parties before you lodge a complaint. That includes copies of all accounts form origin, confirmation on what BT is for.
Unless you sign up with Origin they should not have put the account in your name.
But you need to do more investigating before you can take this further to have it resolved.
You have to contact them and ask for copies of he accounts.
Without them you are none the wiser about the charges.
All the best and good luck with it.
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