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I have an enquiry about bank life insurance that has been…

Customer Question
I have an enquiry...

I have an enquiry about bank life insurance that has been paid up but the bank is still taking the money out but the insurance amount has not been increased

Lawyer's Assistant: What state are you in? It matters because laws vary by location.

Victoria

Lawyer's Assistant: Has anything been filed or reported?

Not as yet just enquiring

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

The policy was for 3,125 and we have now paid nearly 4000 but if we surrender it we will only get 2000

Submitted: 11 months ago.Category: Australia Law
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Answered in 5 minutes by:
9/13/2017
Solicitor: Leon, Solicitor replied 11 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,961
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 11 months ago

Good Afternoon

Have you cashed out the policy and they are still taking out the monthly premium?

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Customer reply replied 11 months ago
no we haven't cashed it out yet and yes we are still paying premiums.Also I am interested to know why you state you will take $5.00 out of my account to start this and you took $93.00 out of it is this false advertising I didn't mind the 5 but was shocked to see that a higher amount had been taken not impressed
Customer reply replied 11 months ago
I could not get your reply till today as i had no internet
Solicitor: Leon, Solicitor replied 11 months ago

Good Morning

I am not involved in what is stated when you join. I will pass this on to the administrators to deal with. I will also ask they refund you if that is what you want.

If you have been mislead by the insurer when you signed up you can take the matter to the ombudsman.

But you have to have the documentation you signed and any advertising that you have to prove the misleading conduct.

I will forward this onto the administrators.

Regards

Leon

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Solicitor: Leon, Solicitor replied 11 months ago

I have just referred the matter and the post will be lock from now on.

Regards

Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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