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I purchased a Brivis heating in 2012,since then have had…

Customer Question
I purchased a Brivis...

I purchased a Brivis heating in 2012,since then have had nothing but problems. Late last month it died,called independent s in,they said it was the control board,and it looks like it had lots of previous problems.CONTACTED bRIVIS TO NO AVAIL, THEY SAID IT WAS OUT OF WARRANTY.Please I WOULD LIKE TO KNOW IF i HAVE ANY LEGAL OPTIONS.Thanking you Linda Low.

Lawyer's Assistant: Since estate law varies from place to place, can you tell me what state this is in?

Victoria

Lawyer's Assistant: Has anything been filed or reported?

No, Brivis says nothing can be done.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

Yes I want my heat on!!!!

Submitted: 11 months ago.Category: Australia Law
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Answered in 12 minutes by:
9/13/2017
Solicitor: Leon, Solicitor replied 11 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,892
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

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Solicitor: Leon, Solicitor replied 11 months ago

Good Morning

If the product was faulty from the onset you are covered by the Australian Consumer Laws.

The following link sets out your rights

https://www.accc.gov.au/consumers/consumer-rights-guarantees

This is what you quote them and if they do not agree then take them to VCAT

I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.

If I have missed anything, or you have any further questions please let me know

If there is anything else in the future please do not hesitate to ask.

Please do not forget to leave positive feedback.

Regards
Leon

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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