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Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.
Did you have any insurance with the company?
What does the agreement you entered with them say about damage to goods?
What caused the water damage? Does she know what they did? It appears to be negligence and she may have a claim against them.
But she has to sue them in court.
What was the value of her losses?
She can sue them for the money in VCAT
She has to argue they were negligent and because of their negligence the items were destroyed and she wants compensation.
This is her only option.
She should do this ASAP and provide evidence of how she calculated the sum.
it is not wroth using a solicitor she can do it herself
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