Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I started an online course with AIPT, but constantly ran…

Customer Question
I started an online...

I started an online course with AIPT, but constantly ran into issues with them like logging in, losing my completed work... I paid about $3000 in cash & now have a VET loan debt & don't want to continue my studies with them as studying with them was a nightmare & waste of time. They're telling me I can't get my refund back because there was a 5 day cooling off period at the time of signing up & apparently they have no record of me continuously trying to resolve my issues with them apart from the ones where I wasn't in front of my computer. My mum was a witness of the many times I attempted to sort things out with them, but I don't have any recordings... I wrote to the Commonwealth Ombudsman on the 31/08/17 but haven't heard back. I heard the ASQA (Australian Skills Quality Authority) can help too? Lost & not sure what to do...

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

NSW Back in I believe Sept 2017

Lawyer's Assistant: Has anything been filed or reported?

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I initially spoke, then wrote to AIPT about not being happy with their level of service & based on my experience with them, I simply can't continue the course. I also wrote to the Commonwealth Ombudsman, but haven't heard back. I never had to deal with an issue as this & am just confused what to do next.

Submitted: 11 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 2 hours by:
9/12/2017
Solicitor: Leon, Solicitor replied 11 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,948
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 11 months ago

Good Morning

Do you have evidence of the failure to provide the course?

If you do not then you have an issue proving their failure to supply the service.

If you have the evidence then you can seek compensation from them. But you have to rely on the contract you have with them and Australian Consumer Laws.

There is no ombudsman but you can take them to NCAT if you wish to take action.

I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.

If I have missed anything, or you have any further questions please let me know

If there is anything else in the future please do not hesitate to ask.

Please do not forget to leave positive feedback.

Regards
Leon

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Leon Your Own Question
Leon
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,948
46,948 Satisfied Customers
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Leon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,948 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,976 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,352 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I'm writing this on behalf of my mum who is 78 yrs old and
Hi I'm writing this on behalf of my mum who is 78 yrs old and lives on her own. She currently has a mobile phone with TPG and yesterday was bullied into paying for NBN and a modem which she told them … read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
I signed a Statement of Advice' document with a financial
I signed a Statement of Advice' document with a financial advisor (so that he could withdraw super from my husband's account, using his own secretary as a JP, to turn a photocopy of a Power of Attorne… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,352 satisfied customers
Have been trying to get a refund for my NRMA Roadside
Have been trying to get a refund for my NRMA Roadside assistance however NRMA won't provide a refund on the remaining balance after my car was sold … read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
I have been informed by my tax agent that I have an
I have been informed by my tax agent that I have an outstanding HECS Fee. I called the tax office and they said I should contact the Education Department who said I should contact you because it's a V… read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
I am unsure if I believe that someone has concealed facts
I am unsure if I believe that someone has concealed facts and I accuse them of perverting the course of justice, what type of law does this represent admin or employment law or other … read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
Please advice, i came to Melbourne on a student visa on Sept
please advice, i came to Melbourne on a student visa on Sept 2006 for 1 year student visa, lack of attendance visa got cancelled automatically on Feb 2007, came back home India on Oct 2007 as i was ha… read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
,I am going to court on Monday about parking fine in Sydney and I plead not guilty be
Hello,I am going to court on Monday about parking fine in Sydney and I plead not guilty because under Traffick Law of NSW rules 206. (2) b (iii) extantion of Parking,I belive that I was parking legall… read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
My wife, my mother in law, and I have experienced very serious
My wife, my mother in law, and I have experienced very serious criminal perpetration acted against us by the Australian Governing system. From human rights abuses to harassment, intimidation, slavery … read more
kmslaw
kmslaw
Principal Solicitor
Bachelor\u0027s Degree
209 satisfied customers
my girlfriend is from Ukraine and wants to get Australian 572
my girlfriend is from Ukraine and wants to get Australian 572 visa to study in Australia. She wants to go to tafe and do English course to improve her English and then do another course ( like childca… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
if I apply for a passport to travel to new Zealand for a week
if I apply for a passport to travel to new Zealand for a week and I think I have an outstanding warrant in nsw for drink driving and fail to appear in 1988. will I be able to travel. will I be able to… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
hi there ashley again my friend is an international student
hi there ashley again my friend is an international student ...he has got visa upto 2015 but hasn't gone to study for 6 months cause he was depressed and for bad financial condition..is he llgeal now … read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers
Last year, I applied to study a Post Grad course through a
Last year, I applied to study a Post Grad course through a certain Victorian Uni because a) it was available to be studied via distance learning online, and b) it was available as a Commonwealth Suppo… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
i signed up with aipt to do a personal trainer course it did
i signed up with aipt to do a personal trainer course it did not meet all that i was promised is there any way i can get my money back… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
I have had an audit conducted on my 08/09 and 09/10. Which
I have had an audit conducted on my 08/09 and 09/10. Which I never had a chance to respond to so they are letting get my receipts together for an objection. I was in a domestic voilence situation for … read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
I have just received an amended business tax bill from 2007
I have just received an amended business tax bill from 2007 till present of $41 000, also a personal tax bill of $33 000. I run a successful woodfired pizza restaurant of the far south coast of NSW. I… read more
Alex
Alex
Lawyer & Solicitor
Master
11,225 satisfied customers
To Australian Law Question, LETTER OF COMPLAINT SCAM COMPANY
To Australian Law Question, LETTER OF COMPLAINT – SCAM COMPANY OPERATING IN VALENCIA I have received a scam – misleading document from a company operating in Valencia with an Australian flag symbol ca… read more
Maurice
Maurice
Lawyer
Master's Degree
1,980 satisfied customers
Section 109 concerns inconsistency of laws and if a sta
Section 109 concerns inconsistency of laws and if a state law is inconsistent with commonwealth law, the latter shall prevail. Since 1974 the Ombudsman act has never provided the Ombudsman with the ju… read more
Katrina Bell
Katrina Bell
Barrister Sole
Bachelor\u0027s Degree
468 satisfied customers
The NSW SDRO are suspending my drivers licence for not paying
The NSW SDRO are suspending my driver's licence for not paying a parking fine. I think they can do this under State law. But Section 8, Sub-section 12 of the Imperial Acts Application Act 1980 clearly… read more
Leon
Leon
Solicitor
Master's Degree
46,948 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x