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Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly.Kind regardsJohn Melis
Dear customer, in relation to your important matter, and based on the information that you have explained you are holding, the first step is to write to the collection agency, explaining all the detail of the chain of events that have occurred. Then in that correspondence, reference the parties you have spoke to at Optus with dates and times. Send this correspondence by email to the collection agency. If they do not respond within 3 business days, contact them again by telephone, seeking a response, and then confirm their reply back by email.It is important to follow up with written correspondence.The collection agencies are generally very good with understanding circumstances, when there is supporting evidence, and will also attend to rectifying the credit rating.If you are still having difficult with the collection agency, I would be pleased to write a letter on your behalf and issue the same.
If you would like to discuss this matter further by telephone, I welcome you to request those services.
If you have any further questions, I would be pleased to answer those for you.
Kind regardsJohn Melis