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I am a widowed pensioner who doesn't know who to turn to. I
I am a widowed pensioner who doesn't know who to turn to. I have a problem with my car. My car is almost 7 years old (done approx. 36,000kms) and at 5 years old it had a new short motor put in it unde… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
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I have a Bt 50 2012 dual cab with canopy etc in Mazda
I have a Bt 50 2012 dual cab with canopy etc in Mazda Bayswater awaiting a new motor . Mazda Aust are getting back to me after several calls etc .Bayswater have had the car since Tuesday 7th Jan .Since then they have been asking Mazda Aust for assistance in fixing the car . Their initial response sent on Mon/Tueday to Baswater was they would not because the car was old. We then sent an email on Tuesday14th and spoke to Yasser (02 80044354 ) who said a case manager will get back to us in 2-4 days. … read more
Daniel
Daniel
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How do I get a refund for a dud car sold to me privately.
How do I get a refund for a dud car sold to me privately. … read more
John Melis
John Melis
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My son has a Ford Ute which he bought from new in 2013. The
My son has a Ford Ute which he bought from new in 2013. The tensioner on the timing chain let go, causing the timing chain to slip and the result is that the engine is destroyed. Although the 3 yr warranty is up, the car only has 94,000km on it. He has looked after the car meticulously, and it has always been serviced by Ford dealerships. Ford have denied any assistance to have the car repaired. Obviously it is over the 3 yr warranty, but this is a major failure of a critical part that according to Ford never needs to be replaced. We wish to pursue the matter through the Dept of Fair Trading, but are unsure whether we can have the car repaired at this point, or it needs to be resolved before we proceed. My son has had the car towed back to the place of purchase at great expense, and it is going to cost approx. $11,500 to repair. Surely a car costing $42500 should last more than 94000 km???? … read more
Leon
Leon
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Master's Degree
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I live in nsw I purchased a vehicle in qld through a car
Hi I live in nsw I purchased a vehicle in qld through a car yard that was sold to me with a 3 month statutory warranty ive had the vehicle for a little over 4 weeks it has been to the mechanics twice … read more
Leon
Leon
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Master's Degree
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Thank you for your time. My daughter has a Toyota Camry that
Hi Pearl,Thank you for your time. My daughter has a Toyota Camry that has only done 134,000 KM and due to a FAILURE with the head gasket. When the engine ceased, there were NO warning lights or anything else to warn her.... the engine just stopped. We have received a quote from Toyota that the repairs will cost $3503 to repair. The vehicle is a 2007 model, and has always been regularly serviced. We sold the Camry to our daughter in 2014, and in the past 3 and half years she has only done some 36,000 km taking her 3 young children back and forth to school. Surely due to a faulty Toyota part, there MUST be SOME responsibility by Toyota to rectify the problem. I cans seperately our initial request to Toyota with the vehicle history, and also their repose that we received this morning. Your assistance in this matter will be appreciated. We are in Brisbane Queensland. Do you have a direct email address please just in case i lose you in our conversation. Thanks. Bill Smith … read more
Leon
Leon
Solicitor
Master's Degree
51,859 satisfied customers
Brought a car on driving it home. On the second day, when we
Brought a car on driving it home . On the second day, when we drove from house to work place (20 km) got engine malfunction light on … read more
John Melis
John Melis
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Bachelor's Degree
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I purchased a brand new Hyundai Tucson in July 2016 (over
I purchased a brand new Hyundai Tucson in July 2016 (over one year ago) and the engine has failed and died. The replacement is $14,000 and Hyundai will not cover me under Warranty because we did not m… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
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My son had just brought a vehicle from a secondhand car
Hi, My son had just brought a vehicle from a secondhand car dealership, He picked up on Thursday afternoon, took the family out on Saturday and the Oil pump Bombed out, he did phone the salesperson or… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
My son got his renault Laguna diesel fixed by a local
My son got his renault Laguna diesel fixed by a local Renault dealer, they said first they could do a cheap fix which should work ($2300), the engine broke down within 2 weeks and the local dealer sai… read more
Leon
Leon
Solicitor
Master's Degree
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My son Purchased a second hand ute 2 1/2 week ago in
My son Purchased a second hand ute 2 1/2 week ago in Victoria, It has failed Mechanically. the dealer is asking him to pay !/2 the repair cost , I feel under the fair trading act this is unfair ask the Vehicle is in good mechanical order. and he has done less than 1500 kms since he got it. I believe the vehicle does not come under the statuary warranty because it is commercial rated. is this correct. … read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
I'm having an issue with my car ISUZU MUX at the moment. We
I'm having an issue with my car ISUZU MUX at the moment. We sent it back to the dealership on the 13th of July as we could hear a strange sound coming from the engine. It is still under warranty as it is a brand new car with only about 20,000 kms on it. They've said the injectors were faulty so they have sent a fuel sample off last Thursday for testing. Initially, they said they would have a result in a day but now they keep holding us off with a result saying it will now be over a week. We asked for a courtesy car when we first dropped the car off and they said we couldn't get one for 2 weeks as they were all being used. Now today after speaking to the man at the dealership he said he hadn't booked one as he thought the problem would've been resolved. I am a mother with 3 young children that need to be driven to and from school, extra curricular activities and I also work an half hour drive form home. I have a feeling they are trying to stall with a reason for the problem with the engine as they may not want to honor the warranty. What are my options in a case like this? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
We have a 2008 Land Rover Discovery 3 with 140000 kms on the
Hi - We have a 2008 Land Rover Discovery 3 with 140000 kms on the clock which last blue a crankshaft north of Tennant Creek. We have service history on the car from an after sales company called MR Automotive - invoices totalling over $17,000. We bought the car brand new. We have just been to see the Landrover dealership here to ask for help on the car since it does have low mileage. He is not helpful Landrover will help. His main reason was that we have not used Landrover dealerships for servicing over the years which would have cost us even more because of their labour charges. The car has been well looked after and we are devastated that such an expensive had such a short life. We do have all the invoices showing all servicing and parts that have had to be replaced. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have a 2011 Jeep Grand Cherokee (now out of warranty) with
Hi, I have a 2011 Jeep Grand Cherokee (now out of warranty) with approx 66,500kms. About a month ago the alternator caught on fire. We had it towed to Jeep mechanics, who assessed and advised it neede… read more
Leon
Leon
Solicitor
Master's Degree
51,859 satisfied customers
Have been having trouble with vehicle since March 2013,
Have been having trouble with vehicle since March 2013, vehicle still under warranty at that stage, warranty expired 30 September 2014, vehicle ' takes off ' on its own accord during normal driving co… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
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I bought a car sold by used caryard as a former Rental fleet
I bought a car sold by used caryard as a former Rental fleet car with log book service history as well as their own service pre sale.It had 37 000 Ks and still 11/2 yrs Manufactures warranty. 4months … read more
Leon
Leon
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Master's Degree
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my son brought a hylux 2004 almost 6 months ago we are at the
my son brought a hylux 2004 almost 6 months ago we are at the moment dealing with the small claims department with repairs that were done in august repairs were done at their exspense as the 3month wa… read more
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Brisbane-Lawyer
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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