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Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.
Do you have the details of the driver of the car that caused the damage?
What is the cost of the repair to your car?
The type of the car?
Unless you can identify the person at fault, you will have to pay the excess and you do not get it back.
If you can give them the identify of the driver then they will chase them for the cost of the repairs and also the excess.
But if you cannot identify them, even though it was not your fault, you pay and lsoe the excess. This is all in the Policy Statement.
I am sorry I cannot give you anything more positive.
I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.
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I am sorry I cannot give you anything more positive. But the insurance terms and conditions are clear about needing to identify the other driver at fault.
All the best and good luck.