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Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.
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You have a problem they appear to be overseas and the australian Authorities cannot assist you.
You have to report them to Scamwatch
Yo are going to have a problem as they are not in Australia
How did you pay for the tickets and how long ago did you pay?
They are a scam.
Lodge a complaint with the credit card department and they can try getting the money back as you did not get the tickets. All the best and good luck
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You only have to show them the order and also the confirmation that you have not received anything. This can be done by showing them emails between you and Viagogo.