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I purchased a needling device from a company in Australia. I…

Customer Question
Hi Deborah I purchased...

Hi Deborah I purchased a needling device from a company in Australia. I wasnt happy with it and notified the seller. I then proceded to return the device not due to the fact that it was faulty but it could not do the job. The seller refused to refund and just send me a new device exacetaly the same. She insists that is good enough . It isnt . I just want my money back not another device, What do I do?

Lawyer's Assistant: You can process your own refund by going to the Order History page and clicking on the "How do I get a refund" link below the amount paid for your question.

Thank you

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

Western AUstralia

Lawyer's Assistant: Has anything been filed or reported?

Not yet, Just notified problem to seller but she returned the device and refuse to refund.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

No I think that will do.

Submitted: 11 months ago.Category: Australia Law
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Answered in 4 hours by:
9/7/2017
Solicitor: Daniel, Solicitor replied 11 months ago
Daniel
Daniel, Solicitor
Category: Australia Law
Satisfied Customers: 5,984
Experience: Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court
Verified
Hello, if the item is defective, under consumer law in Australia, you are entitled to a refund.They cannot just send you another item.You should file a complaint here:
https://www.commerce.wa.gov.au/consumer-protectionPlease click accept and rate my service (with the stars). I am able to answer further questions after doing so at no further cost
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Solicitor: Daniel, Solicitor replied 11 months ago

Hello
I note I have not received a response?
I wish to help you in this situation.

Ask Your Own Australia Law Question
Solicitor: Daniel, Solicitor replied 11 months ago

Hello
I note I have not received a response?
I wish to help you in this situation.

Ask Your Own Australia Law Question
Solicitor: Daniel, Solicitor replied 11 months ago

Hello
I note I have not received a response?
I wish to help you in this situation.

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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