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My wife and I booked a Bali holiday on the 13 January, 2020.
Customer: My wife and I booked a Bali holiday on the 13 January, 2020. Accommodation at The Padma in Ubud booking price of $999.00. Booking made through Luxury Escapes. Due to this Covid19 situation T… read more
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I booked accommodation package with Luxury Escape last year
good morning my name is***** booked accommodation package with Luxury Escape last year to go to Queensland from 5/6/20 to 8/6/20. due to the covid 19 crisis the resort rang me that are not operating and need to cancel my booking,got in contact with luxury escape by email requesting a refund or a credit for the booking, they reply with two options, offering an extension of the booking until the 31/3/2021, or a buy now and book late until the 31/3/21. my reply for them was that due to the current crisis I don't know if I will be able to use those options and won't be able to travel on the first part of the year and to have a refund or an credit with an open date to be used anytime and everywhere even locally in Victoria. They reply to me that the only options are the two mentioned before. is anything I can do to get a refund or a credit … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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