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I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
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I moved to Tasmania in 2016. The only provider is Telstra.
I moved to Tasmania in 2016. The only provider is Telstra. My original plan was $99 giving me unlimited data access Telstra TV and home phone.All national and local calls were included. I was phone co… read more
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I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
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I recently changed servers from Telstra To TPG as it
I recently changed servers from Telstra To TPG as it appeared it would be much cheaper. Both from TPG's web search and from phone contact with them I was assured there was service in my area. As such … read more
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I am having a nightmare with Telstra trying to achieve what
I am having a nightmare with Telstra trying to achieve what I consider to be fair compensation for lack of service for two weeks (home broadband). They do not appear to have any structured department … read more
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We have been without internet and landline for 2 weeks, have
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I am having a continued battle with Telstra with regard to
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Not so much legal, but I am currently an Internet customer.
Not so much legal, but I am currently an Adam Internet customer. I have continuously had issues with connectivity in my area and my internet is off more than it is on. I have made several complaints t… read more
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We are a year into a 24 month broadband contract with
We are a year into a 24 month broadband contract with Telstra. However, our service interruption this year has been interfering with our business and working from home significantly due to many outage… read more
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An aged pensioner signed up for a 24 months Mobile Broadband
An aged pensioner signed up for a 24 months Mobile Broadband service with Telstra and wishes to cancel the contract within 24 hours of signing. The local Telstra office advised there is no cooling off… read more
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
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I contacted the telecommunications ombudsman on the
I contacted the telecommunications ombudsman on the 20/03/2017 regarding my mobile phone not being reconnected. This was disconnected by Telstra on the 10/03/2017 with no restriction to the service ju… read more
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I have had an outage of the internet for one week, only now
I have had an outage of the internet for one week, only now that it is back on, telstra calls it a closure to the case and although they gave me 10GB of free data on my mobile, I am studying, looking … read more
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We were advised by our It consultant to sign up with Broadband
We were advised by our It consultant to sign up with Broadband Solutions to bring in the internet connection. A month later we found that we were already paying this with Telstra and when we informed … read more
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Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Hello, I changed all but a mobile service from Zintel to Telstra
Hello, I changed all but a mobile service from Zintel to Telstra in 1st half of 2011. The transfer was done as a "bundle" but due to having some services country based, it not happened over a period o… read more
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I have been negotiating with Telstra since 31/3/2011 for Telstra
I have been negotiating with Telstra since 31/3/2011 for Telstra to provide a "bundle" package & to become my sole service provider of : 3 land lines,big pond- internet & fax plus Foxtel. Foxtel still… read more
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My ex-husband recently accessed the online account for a mobile
My ex-husband recently accessed the online account for a mobile phone that is registered in my name and changed the username so that I could not get access. I have now sorted out the matter with the s… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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