Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I am a current Telstra customer. Unfortunately there are…

Customer Question
I am a current...

I am a current Telstra customer. Unfortunately there are unresolved issues with my Broadband as a result of Telstra line difficulties in my area. I reported issues in May which were partially resolved. Telstra has agreed to refund me for my $90 Bundle fee and $130 of additional data that I had access through a mobile phone hotspot. More line problems have occurred and reported on 22/08/17 Telstra have advised me that resolving the recent issue has an undetermined time frame.and I have therefore requested that my bill be reviewed and that I be refunded monthly charges and mobile data hotspot charges as well as provided with an alternative data access. Telstra have advised that they can reduce my monthly charge to $70 per month and provide 10GB of data. My monthly bundle has been $90 for 1000GB. Obviously this is extremely unfair. What can I do?

Lawyer's Assistant: What state is this in? And just to clarify, when was the purchase made?

Western Australia

Lawyer's Assistant: Has anything been filed or reported?

All conversations have been recorded by Telstra. I have a One time verification code which is 349658 although I don't understand what that is for.

Lawyer's Assistant: Anything else you want the lawyer to know before I connect you?

I think that's it. Although at this point in time I have a meeting to attend in less than 30 mins.

Submitted: 9 months ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 5 minutes by:
9/7/2017
Solicitor: Leon, Solicitor replied 9 months ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,595
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified

Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.

Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 9 months ago

Good Afternoon

If you are not happy with what they are offering as compensation you can keep trying to negotiate with them for a better deal.

If they will not you can look elswehere for a better deal and cancel the contract as they have not been able to supply what they have agreed.

If you do not want to go elsewhere you can take the matter to the ombudsman and have them decide.

http://www.tio.com.au/

But I agree with you a reduction to 10% of what you initially entered to receive and a price drop of only $20.00 does not compute.

Particularly when for $80.00 you get 500GB according to their site.

I think a costs of $20 or $30 would be more appropriate.

I hope this makes sense and is of assistance. If you wish a phone call please elect for one but be aware it will be an additional fee. If there is nothing further thank you for using my services.

If I have missed anything, or you have any further questions please let me know

If there is anything else in the future please do not hesitate to ask.

Please do not forget to leave positive feedback.

Regards
Leon

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Leon Your Own Question
Leon
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,595
46,595 Satisfied Customers
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Leon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

46,595 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,940 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

John Melis

John Melis

Lawyer

3,106 satisfied customers

Principal Lawyer at Legal AU Pty Ltd

< Previous | Next >

Related Australia Law Questions
I have a question regarding a letter of demand from 'Fines
Hello - I have a question regarding a letter of demand from 'Fines Victoria'. … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I was typing and lost the conversation. I would like to know
I would like to know in QLD The father of my child has sole parenting from Final Orders. He now wants to make his wife Legal Guardian og my 4 year old daughter. Can he do that without my permission and if so what does it mean for my daughter and I. Would he then be able to stop supervised visits with my daughter that is court ordered every 3 weeks … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Our accountant, is with holding our 2016-17 tax return until
Our accountant, is with holding our 2016-17 tax return until we pay her exorbitant fee in total. She will not speak to us, all we know is that we have a tax debt but have no idea of the amount as she … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I have a complaint against consumer affairs. I am in
May I give you my story so as to assess whether you can help me or not. … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I am a 67 year old architect employed by a practice with
I am a 67 year old architect employed by a practice with less than 15 employees in Western Australia. … read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,940 satisfied customers
Our Father passed away 13 mths ago leaving my brother the
Second opinion] Our Father passed away 13 mths ago leaving my brother the executor and I the house, he is living in it but wont pay rent,being executor he is not to profit from his position, is that r… read more
Leon
Leon
Solicitor
46,595 satisfied customers
I have been publicly defamed at a workplace union meeting.
I have been publicly defamed at a workplace union meeting. Can I sue? … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
If I am walking on the side of the road where there is no
If I am walking on the side of the road where there is no footpath or nature strip are drivers required to keep their distance? … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I have a tricky situation with a very calculating neigbour,
hi deborah, i have a tricky situation with a very calculating neigbour , this is in a remote townsite of only two businesses , where my neighbour has decided to lirror my roadhouse and block the publi… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Leon, my colleagues and I as a joke on "Wish" website that
Hi Leon, my colleagues and I as a joke on "Wish" website that sells all kinds of products really cheap. For a joke we ordered a $4.80, 100cm silicone doll to give to an older colleague. We are in Quee… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I need help with something. Im in australia Victoria
I been thinking about this for a long time doing trading, putting my money in a fund where my money will work for me. I want to know about this oversese trading company called CapitalXp are they legit trading company because i want to put my rwo hundred grand into there fund … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Telling is my name. I have just completed a frustrating call
Hello Deborah, Peter Telling is my name. I have just completed a frustrating call with the ANZ Bank in relation to the obscene interest rate charges they are making on my platinum card, … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Is it possible to try and retrieve the $30,000 I mistakenly
Is it possible to try and retrieve the $30,000 I mistakenly invested with FTO Capital online or is it a lost cause? Thank you … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Want to sue few Child Protection Officers. QLD. I received a
I received a heartbreaking and sladerous and exeggrated letter paged 100+ pages on this Monday stating I am an terrible parent and not responsible, therefore, tomorrow I have to appear to court to disagree this … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I would like to know the value of a penalty unit for
I would like to know the value of a penalty unit for 2018-2019 relevant to the Fund Raising Act 1998 of Victoria. … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Friend is having trouble will her deceased;s mother's
friend is having trouble will her deceased;s mother's will,step father has put a caveat on it she has a law firm but it is taking forever to get any right answer from them and now the step father's la… read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
Can you tell me what rights does a defendant have?? We have
Hi, Can you tell me what rights does a defendant have?? We have had 2 court hearings and they have not attended any … read more
John Melis
John Melis
Lawyer
Diploma In Law
3,106 satisfied customers
I signed up to a fitness club for a month to month contract
I signed up to a fitness club for a month to month contract and unfortunately the whole contract was wrong. I didn't realise this until I went to give a months notice, as I was told I can do and that'… read more
Leon
Leon
Solicitor
46,595 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x