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Dear customer, my name is***** solicitor, thank you for using Just Answer, I will assist with your question today. Please allow me a few moments to review your post and I will respond accordingly.Kind regardsJohn Melis
Dear customer, based on your comments, there is a reasonable argument that the Ford services centre should have informed you concerning the requirement to change and check the transmission oil. Where the duty of care comes into the situation is that once you handed the vehicle over to Ford and the service books, they took on the responsibility to ensure a proper service was carried out on that vehicle type. If they could not do the service correctly they should have refrained from servicing the vehicle.Kind regardsJohn Melis
Dear customer, on this basis a claim may Brea raised against the Ford service centre for breach of duty of care which caused damage to your vehicle.Kind regards *****
Dear customer, there are numerous counter arguments that could be raised by the Ford services centre. However, on the facts that you raised a claim can be argued for the loss you incurred.Kind regards *****
Dear customer, to raise a claim it would be brought under either the Australian Consumer Law, Competition and Consumer Act 2010 (Cth), or you may chose to argue on the basis of a breach of contract.Kind regards *****
Dear customer, if you have any further questions, I would be pleased to answer those for you.Kind regardsJohn Melis
Dear customer, your circumstance has happened to numerous consumers on similar issues as yourself.If you like we may discuss by telephone for a more in-depth discussion.Kind regards *****
Dear customer, the challenge in these circumstance is to present the right arguments to the Ford service centre first, so they can appreciate the liability that they face. Then if they fail to respond the next step is pursuing further legal action.Kind regards *****
Dear customer, in most cases like your situation, the service centre will party with the mediation and settle on the matter to avoid damage to reputation with a protracted legal claim.Kind regards *****
Dear customer, as you appreciate credibility in the car industry is a commodity that service centres do not want to loose.Kind regards *****
Dear customer, thank you for accepting the answer.
Please do not hesitate to contact me again for assistance.
Kind regardsJohn Melis
Dear customer, you are most welcome.Kind regards *****