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Dear *****i, your question relates to work cover.In relation to your comments, your initial approach has been correct. I do recommend that you reopen communication with the law firm appointed by the union but only communicate by email. It is important in today's society to had a trail of communication to confirm what has be talked about and discussed. This will assist you significantly dealing with the law firm, especially when staff leave or change.Furthermore if the law firm is not responding properly to you, and you have tried on numerous occasion to communicate with them, you may raise a claim to the legal services commission/board seeking assistance on the same.Kind regards *****