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I rang Telstra and talked to a complaints person over my
I rang Telstra and talked to a complaints person over my phone. They asked me to hang on which I did but, quite a while later they hung up. I couldn't hear much over the phone when I did talk to some … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
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Telstra. I have swapped from Telstra to Woolworths for my
Telstra. I have swapped from Telstra to Woolworths for my mobile phone 2 weeks ago phn ***. My phone was locked to Telstra which I was unaware of because I bought it outright at Woolworths. I drove 12… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
On the 13 July we relocated & opened our business in a new
On the 13 July we relocated & opened our business in a new premises in Albany, WA. Telstra was tasked with moving our existing landline phone numbers to our new premises. We have been without incoming phone calls for 5 days as of Friday 6 August. I had it all pre-arranged to have phone calls redirected to a mobile phone whilst the changeover was done, but the redirection has failed. We can make outgoing calls & have 2 temporary landline numbers for our customers to ring in on, the only problem being they do not know what these numbers are because we cannot advise ALL our customers & clients what these numbers are. … read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
I have a problem with my nbn and telstra. My nbn speed is
My nbn speed is 23.3 download and 5.1 upload. I spoke to a loverly lady on 132200 who was fixing the problem for me and she shut the modem down from her end well over an hour ago and I cannot ring as the phone refuses to play the game. The other thing is I also need to let them know that the nbn has been falling out and being very uncooperative and also how do I communicate with a live person? Please help me. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have a $68 credit. Telstra told me to go to the bank to
I have a $68 credit. Telstra told me to go to the bank to process bpay. I did today and the bank said they can't do it and to go to the Telstra office in Ulladulla. I did and explained and they said r… read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
Telstra selling a product and then withdrawing offer. NSW. I
Telstra selling a product and then withdrawing offer … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I moved into a new home, in a new estate, late September. I
Hello, I moved into a new home, in a new estate, late September. I rang Telstra prior to moving in, to arrange the internet to be connected. NBN have been out 3 times, early October, on last visit, ma… read more
Leon
Leon
Solicitor
Master's Degree
52,685 satisfied customers
On Wednesday the 24th. of July I rang Telstra for announcing
On Wednesday the 24th. of July I rang Telstra for announcing our move to **, ******Street in Stanthorpe. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I had an accident in my car I hit a Too I rang my insurance
Hi I had an accident in my car I hit a Too I rang my insurance company to advise them they said take it to there panel beater's and they will fix it they asked me to pay $500 excess witch I did yester… read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
My elderly and frail parents phone doesn't work because a
My elderly and frail parents phone doesn't work because a tree fell on the lines in Lisarow Taylor road and I rang telstra and they have not been helpful and said I have to get modem details and I sta… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I would like to find out, I was with iftelcom for my home
Good day, I would like to find out, I was with iftelcom for my home phone and internet, I have moved over back to telstra as my phone was not working for months, I switched over on 1/5/18 since then t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
Solicitor
Master's Degree
52,685 satisfied customers
I have had an account with Telstra for over 27 years for
I have had an account with Telstra for over 27 years for many years now I have been paying $110.00 per fortnight and it had become time foe a new plan. I stipulated that my limit was $110 per fortnigh… read more
Leon
Leon
Solicitor
Master's Degree
52,685 satisfied customers
I'm in Australia & I'm looking for advice in regards to
I'm in Australia & I'm looking for advice in regards ***** ***** who I've been battling with for over 12 months. I've been to the TIO but it's such a mess & my child & I are both disabled, have no fri… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Vince, , my son inlaw, went to purchase a vehicle with
my son inlaw, went to purchase a vehicle with finance at a car dealship,when credit search performed by dealer was told he had been listed on Vida by Telstra so finance was refused.my son inlaw than rang Telstra in regards ***** ***** default and told Telstra that he never owed Telstra any money,telstra operate than told him he had purchased a mobile phone at one of the dealerships.my son inlaw denied the claim and asked for contract copies or any documendation they had were he as purchased the claim. the operator than asked him to attend the logal Telstra shop where he resides to verify his identity.He attended the local shop. he explained to the local Telstra dealer why he was there for. … read more
Leon
Leon
Solicitor
Master's Degree
52,685 satisfied customers
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
Leon
Leon
Solicitor
Master's Degree
52,685 satisfied customers
I have been receiving bills from Telstra which contain...
I have been receiving bills from Telstra which contain an item labelled "Third Party Purchases". I am getting unsolicited calls from 19977771, apparently this number is XXXXX number of some con-artist… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,663 satisfied customers
On the 12th March 2012, I applied for the position of Senior
On the 12th March 2012, I applied for the position of Senior Human Resources Advisor I had my first interview with the General Manager, on the 29th March 2012. On the 12th April 2012, I attended a sec… read more
Leon
Leon
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Master's Degree
52,685 satisfied customers

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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