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Hi, I am Leon, a NSW Solicitor. I will be assisting you with your question. If you choose a telephone call, you will be charged an additional fee.
I am sorry to hear about your loss.
What type of insurance was it and was the condition she passed of excluded from the policy?
You have to look at what the policy says and if she had the condition and failed to disclose it then they have a right to not pay.
If she did not have it then you can take the matter to the FOS.
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I am not sure what you mean.