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Iam having issues with telstra eversince they switced me
Iam having issues with telstra eversince they switced me over to the nbn the TV will not connect to the internet.Ihave had telstra check the moem etc they say it is not a telstra issue this cost $135.… read more
Leon
Leon
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Master's Degree
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I entered into a "contract" with Telstra on Friday 7th
I entered into a "contract" with Telstra on Friday 7th Aug.for Fixed Wireless internet. Part of the discussion was on internet speeds during which the leaflet advises 2 plans. 1 at 20Mbps & the other … read more
John Melis
John Melis
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Bachelor's Degree
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I have just moved to NBN, with Telstra as my provider.
I have just moved to NBN, with Telstra as my provider. Telstra sent me a modem in the mail, which I presumed would be installed by the technician. The NBN technician has installed NBN today but advise… read more
Leon
Leon
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Master's Degree
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I reported my phone to Telstra on 26th December 2018. I
I reported my phone to Telstra on 26th December 2018. … read more
Leon
Leon
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51,906 satisfied customers
I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
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Master's Degree
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For last 6 year i have had Telstra Business plan with 600gb.
For last 6 year i have had Telstra Business plan with 600gb. For the 6 tears I have not been able to use that plan to it full capacity because the ADS has been to slow. I have had to go to Telstra and… read more
Leon
Leon
Solicitor
Master's Degree
51,906 satisfied customers
I live in North Queensland and I have a bill from Telstra
Hi Pearl I live in North Queensland and I have a bill from Telstra for $681.38 and they have cut off my phone,and are threatening all sorts of things if I don't pay it today.I had a mobile device plan… read more
John Melis
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My husband and I work from home and have had ongoing issues
My husband and I work from home and have had ongoing issues with our internet connection with Telstra.Today we have had very slow upload and download speeds prompting a call to the technical faults in… read more
Leon
Leon
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Master's Degree
51,906 satisfied customers
We have had someone crash into a telegraph pole out the
We have had someone crash into a telegraph pole out the front of our house and the pole fell over, Energex and police came, Energex fixed the power but didn't put back up the pole saying it was telstr… read more
Leon
Leon
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Master's Degree
51,906 satisfied customers
We have been without internet and landline for 2 weeks, have
We have been without internet and landline for 2 weeks, have rung Telstra several times. When I rang on 14th December they assured me our internet and landline would be working by 17th December. They … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
Ive been getting very poor service from telstra in the past
Ive been getting very poor service from telstra in the past year or so with my internet dropping out alot of the time, it started dropping every three months or so then it started dropping out more re… read more
Leon
Leon
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Master's Degree
51,906 satisfied customers
Not so much legal, but I am currently an Internet customer.
Not so much legal, but I am currently an Adam Internet customer. I have continuously had issues with connectivity in my area and my internet is off more than it is on. I have made several complaints t… read more
Leon
Leon
Solicitor
Master's Degree
51,906 satisfied customers
Is it telstra's job to provide cable from the pit to my
is it telstra's job to provide cable from the pit to my house? i have been trying for 3 weeks to connect phone i just moved and part of the cable is missing and being told i have to get a contractor t… read more
John Melis
John Melis
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Bachelor's Degree
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This telstra outage , is there ground to sue JA: The Lawyer
not i run a business telstra wireless 4G modem network went down , 4 weeks ago. they can even provide a telephone or internet service in the area i live. I am lost over 7k in revenue , telstra call centre gets directed to the manila ... they have no i idea of the issues its causing. … read more
Leon
Leon
Solicitor
Master's Degree
51,906 satisfied customers
Could you please help me with an issue that I am currently
Could you please help me with an issue that I am currently having with Telstra please? In May 2014 I moved to a new residence and when I applied for a change of address for my Electricity I was offere… read more
James D. Ford
James D. Ford
Lawyer
1,600 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Hi I am have endless problems with Telstra/Bigpond Internet.
Hi I am have endless problems with Telstra/Bigpond Internet. I few months back I had a malfunctioning modem. I reported The problem to Telstra and I was promissed another modem within 5 working days. … read more
Brisbane-Lawyer
Brisbane-Lawyer
Lawyer & Solicitor
Master
14,357 satisfied customers
Hi,Im disputing a Telstra Mobile Phone Bill and its substantial
Hi,Im disputing a Telstra Mobile Phone Bill and its substantial ($4500) .Its currently 3 months overdue because I am disputing this billl amount with Telstra untill they can prove to me that I did ind… read more
Patrick H.
Patrick H.
Lawyer
5,422 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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