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I have moved into a new address, 6048 Garda avenue Hope
I have moved into a new address,*****Hope Island QLD, Telstra has asked the NBN to register our LOC id, 000041995915. given NBN #(###) ###-####by Telstra call the number two promps and then sorry call… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I am having problem with Telstra my nbn dropped out Friday
I am having problem with Telstra my nbn dropped out Friday morning and after spending approx hour on phone she made booking for nbn to come to my home and fix problem overnight I received a text sayin… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I have a telecommunications cable that has fallen down.
I have a telecommunications cable that has fallen down. Contacted Telstra, NBN and Optus. All deny owning the line. I have had many telephone conversations and emails to no avail. Last contact with Te… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Not sure I nned to cause a complaint, just need assistance.
Not sure I nned to cause a complaint, just need assistance. There is an NBN tower only a few Km in full view from my house. There is another one, also in full view just past that. I had a telstra tech… read more
John Melis
John Melis
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Bachelor's Degree
31,751 satisfied customers
My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have built my new home and paid the Telstra fee $2,200 at
Dear Deborah, I have built my new home and paid the Telstra fee $2,200 at the start of construction. Apparently, at the time, the NBN address list was unavailable. I am now trying to connect NBN to my… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I get reasonably frequent recorded messages on my landline
I get reasonably frequent recorded messages on my landline phone telling me my broadband network will be disconnected and I need to Press 1 NOW to avoid this. … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have had no phone - outgoing calls since Friday, and i
Hello. i have had no phone - outgoing calls since Friday, and i have been on the phone , and i have called and chatted multiple times, had to use my mobile for internet for uni and work... i was told … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We were in process of getting NBN connected,they had to lay
we were in process of getting NBN connected,they had to lay an underground cable,when the technician came to put it into the home he could not get a signal this end so he tried to put a new cable in ,… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Nbn want to charge us $1800 to repair my lid, it was broken
Nbn want to charge us $1800 to repair my lid, it was broken before we moved in, this happened when our house was being constructed, not our fault, our pit is in the middle of our driveway crossover … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We starting a vet hospital and have been dealing with NBN
Hi, we starting a vet hospital and have been dealing with NBN for 4 months We are in a mobile phone and data black hole (no fixed wireless signal and satellite will not work for radiology data transfe… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have moved in with my mother as her carer. I transferred
I have moved in with my mother as her carer. I transferred my internet provider to her residence and was connected mid December and quoted the landline number to my new service provider. I did have a … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
On 2/11/18 I moved residence from Maroochydore to Birtinya
On 2/11/18 I moved residence from Maroochydore to Birtinya (QLD). I advised Telstra in advance of my move, requesting a transfer of my services to my new address.o Failure by Telstra and NBN to provid… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
I have an issue with Telstra. I had to move my NBN to
Hi there, I have an issue with Telstra. I had to move my NBN to another provider because Telstra did not offer a certain service. What they did not advise is that when you move NBN to another provider… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We were moving and i rang dodo to get our new house
we were moving and i rang dodo to get our new house activated with nbn and found out that that also came with a phone number so i requested to get our number transferred. The lady was going to do that… read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers
We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
We rang up Telstra on Sunday 26 Nov to get connected to NBN.
Hi, we rang up Telstra on Sunday 26 Nov to get connected to NBN. We have had NBN come out twice (the 2nd time they told us there was nothing for them to do). We still have no internet - Telstra tell u… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
I am connected to NBN. I wanted to stay as i had been with
I am connected to NBN. I wanted to stay as i had been with my phone with Telstra & internet with tpg, I was told this was possible. However tpg kept telling me about their bundle and how much cheaper … read more
Leon
Leon
Solicitor
Master's Degree
33,424 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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