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We have travel credit with and so does our son and we can't
Hi. We have travel credit with virgin and so does our son and we can't take our flights because of the covid 19 virus issue, our son has booked through flight centre, we booked direct. He and his wife… read more
John Melis
John Melis
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Is there an ombudsman for travel agents? Tickets were booked
Tickets were booked from Qld to an online Flight Centre based in WA … read more
Leon
Leon
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Holiday cancellation on what was classed as anon refundable
Second opinion] Holiday cancellation on what was classed as anon refundable deposit. Is there any recourse when deposit was paid last June & cancellation advised in December. Holiday not due to start … read more
Leon
Leon
Solicitor
Master's Degree
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On Tuesday 27 August 2019 my wife and I flew from Adelaide
On Tuesday 27 August 2019 my wife and I flew from Adelaide to Perth on Virgin Australia flight VA721. The flight was booked and paid for as a Business Class ticket but a few weeks before the flight date Virgin changed the aircraft type to one which did not have a Business Class cabin. We were advised we would be eligible for a refund AFTER the flight. The booking was made through RACWA Travel Service consultants and we paid them. I have had countless email and telephone exchanges with RAC Trave but at this point in time we still have not received the refund OR INDEED we have not been advised as to the amount of the refund. Also at this point in time the RAC Consultant who has been very understanding and supportive is now not responding to my emails. … read more
Leon
Leon
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Master's Degree
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I was booked on a flight through Webjet/ from Adelaide to
Hi there, I was booked on a flight through Webjet/Virgin from Adelaide to Melbourne at 11.35 this morning, the flight has been cancelled and they decided to put me on a 6.05pm flight ? My booking refe… read more
Leon
Leon
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Master's Degree
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Our house on Hamilton Island Queensland was severely damaged
Our house on Hamilton Island Queensland was severely damaged by Cyclone Debbie. Our insurer QBE has been reasonable on all items except damaged tiling in the living and entrance areas. … read more
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Leon
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Not sure if it is a legal question, but I recently purchased
Not sure if it is a legal question, but I recently purchased airline tickets and insurance for a holiday for my wife and I . Went to the travel agent and was told when I wanted to cancel this travel 6… read more
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Leon
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Thanks in advance. We booked an apartment at Hamilton island
we booked an apartment at Hamilton island about 8 months ago and paid deposit to agent only to be informed when we went to pay balance that they were not handling that apartment any more and had sent it off to new agent only to be told that the apartment would not be ready as it was under repair from cyclone Debbie we were told that it was under repair when we booked so much so there is hardly any accomodation available for the dates we require 3/11 to 11/11 can you advise on where we stand legally. … read more
John Melis
John Melis
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I booked a holiday with my holiday club yesterday week in
I booked a holiday with my holiday club yesterday for a week in June. I want to change the booking to 2 weeks later & they tell me that I cannot change it & there is no refund. The booking is final & … read more
Daniel
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I purchased Flights for my wedding which was to take place
I purchased Flights for my wedding which was to take place in Italy next year. My Fiancee's father has since been diagnosed with cancer and therefore we have changed the plans to be in Australia. We i… read more
Leon
Leon
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Am I entitled to a refund on airline ticket bookings, as we
Am I entitled to a refund on airline ticket bookings, as we are unable to travel for a serious medical reason.… read more
Leon
Leon
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Hi, Where to begin, last October 2012 I booked my wedding
Hi, Where to begin, last October 2012 I booked my wedding through a travel agent called Fiji Island Tours (was told that they have no fees and are a free service) for my wedding at the Intercontinenta… read more
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My issue is with Jetstar...briefly, earlier this year i booked
My issue is with Jetstar...briefly, earlier this year i booked three return fllights Adelaide to Cairns for myself, my wife and our daughter (part of our daughter's 21st b'day present) to travel end o… read more
RJBLAW
RJBLAW
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Charles XXXXXXXXX Concerning Travel Plans: Virgin Aus
Charles XXXXXXX Concerning Travel Plans: Virgin Aus K9DNKT Original Flights Booked: 16 Jan 2012 Updated in April 2012 Checked and found era on 18 Aug 2012 Flight is for 7 Sept 2012 Hi, In Jan 2012 I b… read more
Brisbane-Lawyer
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hi, ive booked future flights with Jetstar domestic flights
hi, ive booked future flights with Jetstar domestic flights here in australia, apparently non-refundable, now that i have requested them to cancel the flights they say they dont have a "credit system"… read more
Leon
Leon
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My daughter and her boyfriend paid for a cruise package which
My daughter and her boyfriend paid for a cruise package which included flights to and from Barcelona via singapore and paris then cruising with Carnival magic - this was booked and nearly completely p… read more
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Leon
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Master's Degree
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Had globle wedding book air fairs and accodation I paid $2,700.00
Had globle wedding book air fairs and accodation I paid $2,700.00 Had to cancell and can not get any money back. the holiday was going to be Aug. 2011… read more
Brisbane-Lawyer
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I was given a quote, by email, for a week long holiday in NT.
I was given a quote, by email, for a week long holiday in NT. I accepted the quote, by email, and made an airline booking with Jetstar and Tiger airlines, to fly in March 2010. The holiday booking age… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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