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Ask Leon Your Own Question
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 44178
Experience:  BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
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I have in returning unused goods for refund if the product

Customer Question

I have in returning unused goods for refund if the product was a present
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: product has never been opened and it was purchased in December
JA: Has anything been filed or reported?
Customer: We went to
JA: Anything else you want the lawyer to know before I connect you?
Customer: we went to the store and they said they only give store exchange, no refund
Submitted: 6 months ago.
Category: Australia Law
Expert:  Leon replied 6 months ago.

My name is ***** ***** I am a NSW Solicitor. I will do my best to assist you with your question.

Expert:  Leon replied 6 months ago.

Good Afternoon.

You are only entitled to a refund of the good is faulty. The law does not allow you to have a refund because you do not like the good. It is up to the store to decide if they want to allow a refund or to give you a right to exchange it or a credit to use later.

Here is the law as it stands.

Only if the item is faulty can you get a refund. I am sorry I cannot give you anything more positive.

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