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My name is ***** ***** I am a NSW Solicitor. I will do my best to assist you with your question.
I will assume they are based on Australia. In order to do what they do they need a licence through ASIC.
You can report them to ASIC and get your money back.
I have concerns about what you have described though and I think it may be a scam and you have lost your money.
If that is the case you have to notify scam watch.
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I am now convinced they are a scam.
ASIC will not assist. You should report them to scam watch and also try the fraud squad in the UK
they will take a note and report it but there is very little chance of you getting your money back. They keep investigating but when the parties are caught they have no money and they are prosecuted and shut down. They may go to jail.