Australia Law

Have Australian Law Questions? Ask a Lawyer Now.

Ask a Lawyer,
Get an Answer ASAP!

Australia Law

My name is***** issue is regarding a telstra

Customer Question
Hi ***** ***** my name...
Hi ***** ***** my name is***** issue is regarding a telstra bill that has been in dispute for over 24ths. The reason for this is that I had limited authority on the account from my husband, the mobile handset that I had at the time was faulty, i was advised to return it to the shop. When I did this the guy said that I didnt have the authority to but said "I will just change it now but I will get in lot of trouble if they find out". I didn't think anymore of it. Then telstra kept calling to offer recontract services. I kept saying that I didnt have the authority so they need to call my husband but they would respond with "No its ok we have called him and he doesn't answer so we will agree to the changes with you.
JA: Thanks. Can you give me any more details about your issue?
Customer: In November 2013, December 2013 and January feb march april 2014 called them to ask why we hadn't seen a mobile bill and they again said they will send by email and post. The bills never arrived and i was told that the account wasnt in arrears. No idea how. They then said they would combine services on one account which i said too as i needed the mobiles separate. They were going to email and post bills everytime. By june 2014 I was demanding a bill and all f a sudden we got bill for 2000 for all services and disconnection notice. I paid 1300 of the bill with agreement that they would reconnect the mobiles that day. I called after I had paid it at post office 30mims earlier. I was told then that couldnt reconnect the mobiles as the contracts were already cancelled the day before. Now i have recieved baycorp sms saying the account has been referred to them. And is now 4500 as the early contract costs added to account. It has been in dispute all this time and complaints a telstra wont send us the account notes even after a request via FOI. what can we do
JA: OK got it. Last thing — Solicitors generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 9 minutes by:
4/19/2016
Solicitor: Patrick H., Lawyer replied 1 year ago
Patrick H.
Patrick H., Lawyer
Category: Australia Law
Satisfied Customers: 5,422
Experience: Dip Law LPAB - Sydney based lawyer
Verified
Hello and thank you for your question.It does appear you have been mistreated and possibly overcharged for contractual arrangements you didn't ask for.You should lodge a complaint with the Telecommunications Ombudsman as they can review your situation in detail, and if appropriate, order Telstra to address your various issues and/or refund you or reduce the fees they are charging. https://www.tio.com.au/The omudsman unfortunately deals with many complaints of this sort with telco companies and generally has the powers to address such complaints in a cost effective way (the service is essentially free). Indeed, in some cases it is possible the service provider will address the problems themselves once the matter is before the ombudsman.Good luck and please rate my answer.Patrick
Ask Your Own Australia Law Question
Ask Patrick H. Your Own Question
Patrick H.
Patrick H.
Patrick H., Lawyer
Category: Australia Law
Satisfied Customers: 5,422
5,422 Satisfied Customers
Experience: Dip Law LPAB - Sydney based lawyer

Patrick H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

26,412 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,833 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

James D. Ford

James D. Ford

Solicitor

1,600 satisfied customers

Consulting Principal at Nexus Law Group

< Previous | Next >

Related Australia Law Questions
Currently I am working with consulting company and deputed
HI,Currently I am working with consulting company and deputed in client place, working for client more then 7 year from consulting company. Based on my interest applied job position on client career p… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
My son of 38 years had an operation in 2016 and we have some
Hello. My son of 38 years had an operation in 2016 and we have some issues of relating to that surgery which has left him wth injuries. Because of the injuries he has a parralized leg from the knee do… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
Leon, It is Rhonda Grant here again. I have spoken to you
Hi Leon, It is Rhonda Grant here again. I have spoken to you about family law matter and Supreme Court matter regarding a registered mortgage that I own. I would like to talk to you again. It will pro… read more
Leon
Leon
Solicitor
Master's Degree
26,412 satisfied customers
I got stopped in late December 2017 for expired rego
I got stopped in late December 2017 for expired rego (expired 3 Dec 17) and got 2 tickets for over $1200 no rego and no insurance. My rego expired 2 weeks before. I got no renewal docs as had moved mi… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
Ordered on line from taking shape 4 items 1 only fitted.
ordered on line from taking shape 4 items 1 only fitted. telephoned them and they refuse refund on 2 items as they were clearance items hard to order when you have to wait for delivery to try on Teres… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
After being employed with my company since 1997, I signed a
After being employed with my company since 1997, I signed a 12 month contract in February 2013 for a specialist supervisor position. After nearly five years in the position, I have been advised they w… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
Can a deed poll be assigned to soemone else? New south
can a deed poll be assigned to soemone else? JA: What state are you in? It matters because laws vary by location. Customer: new south wales JA: Has anything been filed or reported? Customer: no JA: An… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
Dear Pearl, I live in Gumdale on acreage and there are 18
I live in Gumdale on acreage and there are 18 large trees on the fence boundary that are 11 metres from the main housed 5 metres from our granny flat.In 2 storms over the last 8 years, several trees have come down fortunately not hitting the house .Insurance claims were lodged for fence and tennis court damage. … read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
How do you know if your parents will needs to go tp probate.
how do you know if your parents will needs to go tp probate … read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
Asking about buying out a business partner. Western
its a 50/50 partnership with no formal written agreement. We have put more into the business i.e machinery, reduced rent on workshop..........we want to retain the business… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
Tina. I've just been contacted by someone whose 3 yo
I've just been contacted by someone whose 3 yo daughter was bitten on the face by a friend of the families dog. He wants to know legally where he stands. I've advised that he will need to contact the relevant local govt council but does he have a case for In queensland … read more
Leon
Leon
Solicitor
Master's Degree
26,412 satisfied customers
I have recently had the MSN installed at my home. I don't
I have recently had the MSN installed at my home. I don't consider that I was made FULLY aware of the charges that would be added to the NORMAL costs if I had a 'back to the base alarm system here !' … read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
I'm just after some advice. I was selling a car to a lady
Hi, I'm just after some advice. I was selling a car to a lady who wanted to pay it off to me over a month. Within that time my email had been hacked and the scammers tricked her into paying money into… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
I was refinancing my home loan with the CBA bank. My name on
I was refinancing my home loan with the CBA bank. My name on the old home loan was maintained by the bank with middle name, not my choice? My name never caries middle name (birth certificate) . The ba… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
How do l find mediation date matter mlc5806/17. How do l
How do l find mediation date matter mlc5806/17 JA: What state are you in? It matters because laws vary by location. Customer: How do l find mediation date mlc5806/17 JA: Has anything been filed or rep… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,833 satisfied customers
MY MOTOR VEHICLE RECENTLY BLEW A HOSE WHICH CONNECTED THE
MY MOTOR VEHICLE RECENTLY BLEW A HOSE WHICH CONNECTED THE OIL COOLER TO THE OIL PUMP I HAD IT REPAIRED AT THE NEAREST MECHANIC AND HE TOLD ME T6HAT IT SHOULD HAVE BEEN A RECALL TO REPLACE THE HOSES. I… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
I have an issue with water damage and insufficient drainage
I have an issue with water damage and insufficient drainage at our home, which my brother and I purchased in May 2017. The property was completed in March 2016 … read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers
I have 2 issues. The first is that I have been sent an
I have 2 issues. The first is that I have been sent an infringement notice for driving the wrong side of a divided road. This sounds bad but the context was a small fire on the outskirts of Hamilton t… read more
John Melis
John Melis
Diploma In Law
1,273 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x