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I am unable to get internet therefore important emails. I am
I am unable to get internet therefore important emails. I am also unable to talk to a Telstra consultant. I have tried messaging to no avail. They keep fobbing me off or hanging up. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
WE ARE HAVING A SERIOUS PROBLEM WITH TELSTRA. ACT. WE HAVE
WE HAVE CALLED TELSTRA ON BEHALF OF OUR DISABLED DAUGHTER.SHE CANNOT GET A NEW ADSL MODEM FOR HER HOUSE THAT WILL SOLVE ALL HER " NO INTERNET" PROBLEMS SHE IS HAVING IN HER HOUSE. SHE WAS PROMISED A NEW SMART MODEM TO BE SENT TO HER . WE, THREE , ME , MY WIFE, AND MY DAUGHTER HAS SPENT MANY VALUABLE HOURS TRYING TO GET THROUGH TO TELSTRA WE R ABSOLUTELY FED UP WITH DEALING WITH TELSTRA. WE SIMPLY WANT A NEW SMART MODEN TO BE DELIVERED AND DISPATCHED TO MY DAUGHTER'S HOUSE . THAT IS ALL WE WANT BUT , GET THE BULLSHIT ,DELIBERATE HANG UPS AND VIRTUALLY NO CUSTOMER SATISFACTION ..HER CUSTOMER NO; 2000534499239, … read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
I have absolutely no internet connection now. This problem
I have absolutely no internet connection now. This problem has been happening since the end of March. Telstra has indicated that they fixed it but obviously it is not fixed. And now I can't speak to t… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have NBN problems keeps pausing or worse closing down my
I have NBN problems keeps pausing or worse closing down my zoom meetings. I had contact with telstra 12 days ago and things improved, but this morning it closed down again. I am paying $75 per month a… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I would like information regarding moving house and
I would like information regarding moving house and connecting with the NBN in the new house. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
My son is disabled, and I have EPOA. is being billed for
My name is***** son is disabled, and I have EPOA.Peter is being billed for both Cable and NBN services to his home. I spoke with John Melismas on Saturday regarding this issue. On further questioning … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am speaking on behalf of my disabled son. I have EPOA. was
I am speaking on behalf of my disabled son. I have EPOA. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I am currently having major problems with the Telstra
Hello there, I am currently having major problems with the Telstra network where I reside. After several phone calls recently to be told that major upgrades were taking place to be completed by 15th M… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have a big problem. My Autistic son lives in Torquay Vic
I have a big problem. My Autistic son lives in Torquay Vic and has no phone or internet. The Modem is flashing. He needs to be able to at least use the phone to contact somebody in an emergency Can you help? … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I a using Telstra as my internet provider and use a Netgear
i a using Telstra as my internet provider and use a Netgear wireless modem. The modem regularly drops of line and in some cases i have to reset it … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
The issue I am facing is not really a legal one, but I have
The issue I am facing is not really a legal one, but I have an issue with Telstra whose total inaction in repairing an internet cable since 18th October in my locality has caused serious inconvenience… read more
Leon
Leon
Solicitor
Master's Degree
52,140 satisfied customers
For last 6 year i have had Telstra Business plan with 600gb.
For last 6 year i have had Telstra Business plan with 600gb. For the 6 tears I have not been able to use that plan to it full capacity because the ADS has been to slow. I have had to go to Telstra and… read more
Leon
Leon
Solicitor
Master's Degree
52,140 satisfied customers
Not so much legal, but I am currently an Internet customer.
Not so much legal, but I am currently an Adam Internet customer. I have continuously had issues with connectivity in my area and my internet is off more than it is on. I have made several complaints t… read more
Leon
Leon
Solicitor
Master's Degree
52,140 satisfied customers
I have had no internet since 27th. April and my provider
I have had no internet since 27th. April and my provider tells me it won't be fixed till the 5th. May. I need internet to run my business from home. Can i sue them for loss of work and also, at first … read more
Leon
Leon
Solicitor
Master's Degree
52,140 satisfied customers
My partner and I purchased a monitored security system a few
My partner and I purchased a monitored security system a few years ago as we have firearms on the premises and the system ran on Telstra 2G network. This system cost us $4,000. Telstra have now shut d… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
My Mum is having problems with Teltra trying to get Broad
My Mum is having problems with Teltra trying to get Broad band connected. She needs the internet to assist with medical and communication needs. They have told here she can use WIFi but the signal is … read more
Leon
Leon
Solicitor
Master's Degree
52,140 satisfied customers
Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
I owe telstra $1149.00. I have sent 3 letters to telstra, the
I owe telstra $1149.00. I have sent 3 letters to telstra, the collection agency and now Mason Black Lawyers saying that I am quite willing to pay the amount owing at $70.00 per fortnight (have made 2 … read more
Peter G.
Peter G.
Solicitor
Bachelor's Degree
767 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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