Australia Law

Have Australian law questions? Ask a lawyer now.

Ask a Lawyer,
Get an Answer ASAP!

I am a small business owner of CDN Pharmaceuticals. I have…

Customer Question
My name is***** I am a...
My name is*****
I am a small business owner of CDN Pharmaceuticals.
I have owned this name and traded for nearly 9 years with little success until only last year when Lucas Papaw became popular with the Chinese community. I now have many customers ordering by email and by Mobile phone.
Last Tuesday week at approx 9am, I tried to use my phone that I had prepaid with Aldimobile and it had no service. On phoning them and emailing them they have given my phone number(###) ###-####to someone else without my authority?
At the same time, my email address that I receive many orders has been disconnected due to a change in password. This makes my business at a standstill.
I have tried to retrieve both email address and telephone number without success.
I am Also the secretary of the Queensland and Australian Chemists Golf Club with over 750 members. All use my email address and telephone number as a contact.
My stationary and business addresses all contain both contact details.
My email address was***@******.*** my email password ***** being changed by someone else.
Both have been reported to the Hendra police, Senior constable Leah Purcell(###) ###-####
I have today received a new sim card from MEDIONmobile, PO Box 47, St Leonards NSW 1590.
This means they have given me a new number that I don't want as I want my own number back.
Can you help?
Submitted: 2 years ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 3 hours by:
1/27/2016
Solicitor: Patrick H., Lawyer replied 2 years ago
Patrick H.
Patrick H., Lawyer
Category: Australia Law
Satisfied Customers: 5,422
Experience: Dip Law LPAB - Sydney based lawyer
Verified

I suggest you refer the matter to the telecommunications ombudsman.

https://www.tio.com.au/about-us

Whether or not they can order that your old number be referred will depend on whether it has been allocated to another party, but as an alternate they may be ordered to pay compensation for any damage to your business arising out of their loss of your number.

Naturally, your entitlement to compensation or to have your old number reinstated will depend on the circumstances in which the number was taken away from you (so you likely have no right of redress if you had ceased paying your bills for any significant period), but the ombudsman can assess that in a very cost effective way and without you needing to pay for legal representation.

I trust the above assists.

PLEASE RATE MY ANSWER.

Patrick

Ask Your Own Australia Law Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a solicitorLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Patrick H. Your Own Question
Patrick H.
Patrick H.
Patrick H., Lawyer
Category: Australia Law
Satisfied Customers: 5,422
5,422 Satisfied Customers
Experience: Dip Law LPAB - Sydney based lawyer

Patrick H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

26,412 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,833 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

James D. Ford

James D. Ford

Solicitor

1,600 satisfied customers

Consulting Principal at Nexus Law Group

< Previous | Next >

Related Australia Law Questions
I bought an car from interstate "western australia" im from
Hello i bought an car from interstate "western australia" im from south australia adelaide so for me to beable to regsteir it here i had to get an id check when i had taken my car to the id station th… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
We are a tech startup which has basically an online
Thank you, ***** ***** a tech startup which has basically an online directory. To launch we are looking at doing what Google and others have done with business listings, in adding businesses and allow… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I'm a descendant of Godwinson how do I challenge the current
I'm a descendant of King Harold Godwinson how do I challenge the current Royal family line of succession. … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
We have bought Professional Indemnity Insurance through a
We have bought Professional Indemnity Insurance through a broker. Do we have to pay in full the broker fee they charge or can we pay only some of it. Ann … read more
Leon
Leon
Solicitor
Master's Degree
26,412 satisfied customers
I loaned a so called friend $3000 over 3 years ago with the
I loaned a so called friend $3000 over 3 years ago with the promise of repayment within 6 months. Repeated emails. phone calls and a home visit have brought no response. My last email indicated I woul… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I have just have a solar connected thru origin. how do i
i have just have a solar connected thru origin. how do i know they are giving me a right deal … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I was scammed on 1/6/June 2018 where I unwittingly gave them
I was scammed on 1/6/June 2018 where I unwittingly gave them my account details. I phone the bank as soon as I realized what I had done. They have asked me to do an Acorn report, which this is part of… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I renewed my lease in February (after 2 years) requesting
Hi - I renewed my lease in February (after 2 years) requesting from the Landlords Agent a six month lease. Documents were signed and a copy of the lease emailed to me from the Landlords agent advising… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
If my car runs into my home and does structural damage am I
If my car runs into my home and does structural damage am I correct in thinking the comprehensive insurance policy of my car will deal with both damages to the car and the house. Also I have been info… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
How often does the empolyer have too put salary sacrifice in
How often does the empolyer have too put salary sacrifice in too there super fund ? over the last 8 months i have put a lot in but there has been little put in . … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I was sexually abused by my cousin when i was 4 by my 16year
I was sexually abused by my cousin when i was 4 by my 16year old cousin i wa later raped when i was 21 resulting in obortion i have PTSD due to the events and the phycosis that comes with having paren… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
My car got some oversprsay on it damages around $1000.00. I
My car got some oversprsay on it damages around $1000.00. I tried to call the contractor where we stay overnight he hang up 3 times and say he is not going to pay it. We phoned then the bodycorporayte of the building they said contractor is responssble for it. So its backwards and forwards. Can you please assist me on this. … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
Going through a custody case atm and my ex has now thrown in
Hi going through a custody case atm and my ex has now thrown in paternity. we are waiting for dna to come back as interim orders were adjourned until result comes in. My baby is 2 yrs old and i was a … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
My fiancé and I had a very sever fight a couple months ago,
Hi there. My fiancé and I had a very sever fight a couple months ago, where she assaulted me and I called the police to prevent myself (the Male) from retaliating and hitting her back. Now the police … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I'm self-represented and require clarification with a
I'm self-represented and require clarification with a special leave to appeal notice to the high court on the following: A concise statement of the leave or special leave questions said to arise. What… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
My son received a notice from a debt collector with respect
Hello Pearl, My son received a notice from a debt collector with respect to unpaid toll notices. He had not previously been sent a Toll Notice nor a Final Toll Notice for these tolls. All up there wer… read more
Leon
Leon
Solicitor
Master's Degree
26,412 satisfied customers
Thank you for helping. Perth, WA - Tenancy Act, regarding
Perth, WA - Tenancy Act, regarding release of bond. … read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers
I have auditory processing disability. I was handed in
I have auditory processing disability. I was handed in letter by employer on 14 June 2018 to come to meeting 18 May 2018. I asked for them to provide correct meeting date, they ask for me to come tomo… read more
John Melis
John Melis
Diploma In Law
3,043 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x