Hi there. My name is ***** ***** I'm a solicitor. I'd be happy to answer your questions. First, did you buy the tiles at auction or retail? If you purchased them retail (and they were not second hand goods, or you were unaware that there was a possibility there would be chips or that they were "refurbished") then you probably have a good cause of action under the Australian Consumer Law. Under the consumer law, a supplier or manufacturer cannot exclude certain consumer guarantees, such as the guarantee that the goods are:
- of acceptable quality
- are fit for any purpose the customer has made know to the supplier
- match any sample
- free of defects.
As a consumer, you have the right to reject the goods, get a replacement or get a refund.
I would try to get statements from your tilers supporting your case that they:
(a) saw the goods
(b) the goods were not of acceptable quality; and
(c) they would not fit those tiles as they were not fit for purpose.
Armed with this proof, you should approach the supplier again and demand a full refund, or if that fails, go to Fair Trading Queensland and lodge a complaint. Their details are here: https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/make-a-consumer-complaint/
I hope this information has been of assistance. If so, please click "ACCEPT" and rate my answer. If not, I am happy to clarify if my answer is unclear. Regards, Jared.