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My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question. Please understand this is not legal advise Please understand this is not legal advise but a guide to assist you.
Are they Australia based or overseas? Is it a time share?
I understand what you are saying. DO you wish to terminate the agreement?
I would agree with you.
They have breached the agreement and you have a right to get compensated for that breach.
What that would be, would have to be decided by a court.