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Had a replacement heater on 10/01/13 needed service 08/05 15…

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had a replacement heater on...
had a replacement heater on 10/01/13 needed service 08/05 15 not regressing temp correctly called out service technician who informs me cannot check unit as there is no ramp from manhole or light to unit and cannot access the unit safely. today 9/06/15 tech arrived from install Eller and entered from roof not manhole as I was told was by law what will happen when I have to service my heater when access is not available by law ? I would like your advise on this matter as soon as possible I do not need any more strain this all happened when I was receiving chemo for my cancer and this I don't need furthermore the company that came to check out the problem charged me $150.00 just to tell me they could not rectify my problem. AS I am please can you please give this case a serious look as I really don't want to too go legal I just ant it fixed being on pension and cancer recovery ic quiet enough your help would be really appreciated yours
very Sincerely Frank ****************
Submitted: 3 years ago.Category: Australia Law
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Answered in 6 hours by:
6/9/2015
Solicitor: Leon, Solicitor replied 3 years ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 46,909
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified
Good Morning
My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question.
I am not sure what your question is.
Are you asking if they have a right to get in throughout the roof?
Or are you entitled to have the heater repaired?
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Solicitor: Leon, Solicitor replied 3 years ago
Good Morning
If the item is faulty then they have to repair it or replace it under the Consumer Laws.
If they refuse because they cannot get access and they installed it where it is then they cannot refuse.
Here are the warranties and they apply australia wide
https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties
You can take them to court in your state for the breach.
I hope this makes sense and is of assistance. If there is nothing further thank you for using my services.
If I have missed anything, or you have any further questions please let me know
If there is anything else in the future please do not hesitate to ask.
Please do not forget to leave positive feedback.
Regards
Leon
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Solicitor: Leon, Solicitor replied 3 years ago
Good Evening
I'm just following up our discussion earlier this week and seeing whether there is anything else I can assist you with.
If I have missed anything, or you have any further questions please let me know.
If there is anything else in the future please do not hesitate to ask.
Please do not forget to leave positive feedback.
I look forward to hearing from you.
Regards
Leon
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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