Australia Law

Have Australian Law Questions? Ask a Lawyer Now.

Ask a Lawyer,
Get an Answer ASAP!

Australia Law

Had a replacement heater on 10/01/13 needed service 08/05 15

Customer Question
not regressing temp correctly called...
had a replacement heater on 10/01/13 needed service 08/05 15 not regressing temp correctly called out service technician who informs me cannot check unit as there is no ramp from manhole or light to unit and cannot access the unit safely. today 9/06/15 tech arrived from install Eller and entered from roof not manhole as I was told was by law what will happen when I have to service my heater when access is not available by law ? I would like your advise on this matter as soon as possible I do not need any more strain this all happened when I was receiving chemo for my cancer and this I don't need furthermore the company that came to check out the problem charged me $150.00 just to tell me they could not rectify my problem. AS I am please can you please give this case a serious look as I really don't want to too go legal I just ant it fixed being on pension and cancer recovery ic quiet enough your help would be really appreciated yours
very Sincerely Frank ****************
Submitted: 2 years ago.Category: Australia Law
Show More
Show Less
Ask Your Own Australia Law Question
Answered in 6 hours by:
6/9/2015
Solicitor: Leon, Solicitor replied 2 years ago
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 45,410
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
Verified
Good Morning
My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question.
I am not sure what your question is.
Are you asking if they have a right to get in throughout the roof?
Or are you entitled to have the heater repaired?
Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 2 years ago
Good Morning
If the item is faulty then they have to repair it or replace it under the Consumer Laws.
If they refuse because they cannot get access and they installed it where it is then they cannot refuse.
Here are the warranties and they apply australia wide
https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties
You can take them to court in your state for the breach.
I hope this makes sense and is of assistance. If there is nothing further thank you for using my services.
If I have missed anything, or you have any further questions please let me know
If there is anything else in the future please do not hesitate to ask.
Please do not forget to leave positive feedback.
Regards
Leon
Ask Your Own Australia Law Question
Solicitor: Leon, Solicitor replied 2 years ago
Good Evening
I'm just following up our discussion earlier this week and seeing whether there is anything else I can assist you with.
If I have missed anything, or you have any further questions please let me know.
If there is anything else in the future please do not hesitate to ask.
Please do not forget to leave positive feedback.
I look forward to hearing from you.
Regards
Leon
Ask Your Own Australia Law Question
Ask Leon Your Own Question
Leon
Leon
Leon, Solicitor
Category: Australia Law
Satisfied Customers: 45,410
45,410 Satisfied Customers
Experience: BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Leon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Mr. Kaplun clearly had an exceptional understanding of the issue and was able to explain it concisely. I would recommend JustAnswer to anyone. Great service that lives up to its promises!

Gary B.Edmond, OK

My Expert was fast and seemed to have the answer to my taser question at the tips of her fingers. Communication was excellent. I left feeling confident in her answer.

EricRedwood City, CA

I am very pleased with JustAnswer as a place to go for divorce or criminal law knowledge and insight.

MichaelWichita, KS

PaulMJD helped me with questions I had regarding an urgent legal matter. His answers were excellent.

Three H.Houston, TX

Anne was extremely helpful. Her information put me in the right direction for action that kept me legal, possible saving me a ton of money in the future. Thank you again, Anne!!

ElaineAtlanta, GA

It worked great. I had the facts and I presented them to my ex-landlord and she folded and returned my deposit. The 50 bucks I spent with you solved my problem.

TonyApopka, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Deborah Awyzio

Deborah Awyzio

Solicitor

863 satisfied customers

Bachelor of Laws (QUT), BIT (QUT), Family Law Accredited Specialist, over 12 years experience

Sean

Sean

Experienced lawyer

855 satisfied customers

Law degree with 1st class honours from Australian National University.

James G.

James G.

Lawyer

17 satisfied customers

Australian Legal Practitioner

Darren Kruse

Darren Kruse

Solicitor

16 satisfied customers

Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.

Leon

Leon

Solicitor

45,410 satisfied customers

BEc Dip Ed, Dip Law (SAB) MTax (UNSW)

Daniel

Daniel

Solicitor

5,833 satisfied customers

Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

James D. Ford

James D. Ford

Solicitor

1,600 satisfied customers

Consulting Principal at Nexus Law Group

< Previous | Next >

Related Australia Law Questions
Qe got 2 kids who were bailed till 10 january we went 2 cau.
Hi qe got 2 kids who were bailed till 10 january we went 2 cau … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
Born. My husband (now deceased) was born in Ireland. Our
I'm Australian born. My husband (now deceased) was born in Ireland. Our children can get an Irish passport. Can I? … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
Is there a charge for this service? Is just a question
Is just a question regarding an easement on a property - I'm a real estate agent and the owners of the property can't tell me what the easement is - so I just want to find out what it means. Could you give me a rough estimate of cost? … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
My so has had an eviction notice from a rental property in
My so has had an eviction notice from a rental property in nsw. We believe it is an illegal eviction and very problematic. He was to be out of the house on 15 january, but the agent told him they alre… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
I have a bnkwest mastercard which is direct debited each
I have a bnkwest mastercard which is direct debited each month. They did not d/d on the due date in December. When I realised, I phoned & they said pay it now & we won,t charge interest. On receiving … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
My neighbour who has just moved in a month ago, is taking
My neighbour who has just moved in a month ago, is taking photos of us from her bedroom, when we're on our driveway doing maintenance, cleaning the yard, or even when the kids are outside playing. Wha… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
I am trying to find a wage rate for a casual motel cleaner
I am trying to find a wage rate for a casual motel cleaner who was born on 7th march 2001 … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
I am a single father and up till recently my kids have lived
Hello my name is***** am a single father and up till recently my kids have lived with their mother, but now the kids want to come and live with me, my eldest is 14, boy name Logan and a daughter 11 Ry… read more
Leon
Leon
Solicitor
45,410 satisfied customers
Are you registered law firm? Canberra
Are you registered law firm ? JA: What state are you in? It matters because laws vary by location. Customer: Canberra JA: Has anything been filed or reported? Customer: No JA: Anything else you want t… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
I rented a wearhouse in 2012 and left in 2014 as I was
I rented a wearhouse in 2012 and left in 2014 as I was having difficalties there, they never phoned me in all this time demaning any rent, know 4 years later they have gone to a Magistrate, for a sum … read more
Leon
Leon
Solicitor
45,410 satisfied customers
Optus are taking money from my visa card without
optus are taking money from my visa card without authorisation. … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
My son hit another car late last year and slightly dented
Hi, My son hit another car late last year and slightly dented the guys tail gate. He is not insured. He has just received an invoice for $6200 from RACQ due in 7days!! He thinks that the invoice is ve… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
My son of 38 years had an operation in 2016 and we have some
Hello. My son of 38 years had an operation in 2016 and we have some issues of relating to that surgery which has left him wth injuries. Because of the injuries he has a parralized leg from the knee do… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
Currently I am working with consulting company and deputed
HI,Currently I am working with consulting company and deputed in client place, working for client more then 7 year from consulting company. Based on my interest applied job position on client career p… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
I was arrested at my parents house for yelling last Xmas, My
I was arrested at my parents house for yelling last Xmas , My father owed me $3000 at the time and being 9 days to Christmas was anxious and told him off. ..police arrived and next thing i was handcuf… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
5,833 satisfied customers
Leon, It is Rhonda Grant here again. I have spoken to you
Hi Leon, It is Rhonda Grant here again. I have spoken to you about family law matter and Supreme Court matter regarding a registered mortgage that I own. I would like to talk to you again. It will pro… read more
Leon
Leon
Solicitor
45,410 satisfied customers
I got stopped in late December 2017 for expired rego
I got stopped in late December 2017 for expired rego (expired 3 Dec 17) and got 2 tickets for over $1200 no rego and no insurance. My rego expired 2 weeks before. I got no renewal docs as had moved mi… read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers
Dear Pearl, I live in Gumdale on acreage and there are 18
I live in Gumdale on acreage and there are 18 large trees on the fence boundary that are 11 metres from the main housed 5 metres from our granny flat.In 2 storms over the last 8 years, several trees have come down fortunately not hitting the house .Insurance claims were lodged for fence and tennis court damage. … read more
John Melis
John Melis
Diploma In Law
1,293 satisfied customers

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

Show MoreShow Less

Ask Your Question

x