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Leon, Solicitor
Category: Australia Law
Satisfied Customers: 44657
Experience:  BEc Dip Ed, Dip Law (SAB) MTax (UNSW)
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In Nov 2014 we called out a locus out of hours doctor who in

Customer Question

In Nov 2014 we called out a locus out of hours doctor who in our opinion offered us unorthodox advice. We decided to complain and after a being passed around we ended up with AHPRA (Australian Health Practitioner Regulation Agency). I then received a call from the wrong doctor who proceeded to be verbally aggressive over the phone. When I complained the my case officer she advised that my contact details were sent out to him accidentally. - Can you please advise me of this is a breach of the privacy act?
Submitted: 2 years ago.
Category: Australia Law
Expert:  Leon replied 2 years ago.
Good Morning
My name is ***** ***** I am a NSW Solicitor. Thank you for your question, and will do my best to assist you with your question.
Did they advise you that they would be sending your details to anyone?
Was your complaint anonymous?
Customer: replied 2 years ago.
No they didn't advise me that my details would be given out. In fact I was advised that my information had been given to the Dr by error.
Expert:  Leon replied 2 years ago.
Good Morning
I understand that but if they had told you that the information you give about yourself will be kept confidential from the start they are in breach and you can report them.
The issue about compensation is whether it has caused you any losses financially. If not then you cannot sue but you can lodge a complaint about APRAH with the privacy commissioner.
Here is their website
I do not believe you can claim any compensation but you can complain.
I hope this makes sense and is of assistance?
Customer: replied 2 years ago.
Thank you yes they did advise me that my information would be kept private.
Expert:  Leon replied 2 years ago.
Good Morning
Lodge the complaint because they are in breach
All the best
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