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I have been dealing with Telstra for years and have an
Second opinion] I have been dealing with Telstra for years and have an account with them called 'Telstra Bundle Connector Basic' which gives me internet access up to 200gb. We pay $55.00 a month for t… read more
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Leon
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I am a Telstra customer and have a contract for unlimited
I am a Telstra customer and have a contract for unlimited broadband services for the internet Streaming services and phones. We have been away for a few days and for some reason have no internet/ wifi… read more
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John Melis
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My internet carrier iiNet has disconnected my ADSL stating
My internet carrier iiNet has disconnected my ADSL stating that Telstra has disconnected the server for all ADSL clients.i have had NBN check to see if we could access NBN this happened on 26 August N… read more
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Leon
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I get reasonably frequent recorded messages on my landline
I get reasonably frequent recorded messages on my landline phone telling me my broadband network will be disconnected and I need to Press 1 NOW to avoid this. … read more
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Leon
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We have recently switched to the NBN. We have recently
We have recently switched to the NBN and find the speed to be less than half the speed we had on broadband: Average 55Bps to 23Bps download. Telstra had promised(verbally of course) that we would have the same performance at the same price with the change. I lodged a formal complaint and they apologised for their "error" and offered a $10/mnth discount for the term of the current contract. I declined saying that the key issue with internet connection is speed, and they have halved mine. I am very disappointed by their response as we have taken a backward step with our internet based on their promise. Thanks, ***** ***** Glen Waverley, Vic 3105 … read more
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Daniel
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MY WIFE AND I LIVE IN KANGARA WATERS RETIREMENT VILLAGE
HI MY WIFE AND I LIVE IN KANGARA WATERS RETIREMENT VILLAGE BELCONNEN. RECENTLY HAVE ENTERED INTO A CONTRACT WITH TELSTRA TO UPDATE FROM ADSL TO BROADBAND NBN. ISSUE: FULLY CONNECTED BY 2 PM THIS THURS… read more
Leon
Leon
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I have cancelled my landlilne due to an ongoing problem
I have cancelled my landlilne due to an ongoing problem whereas I was a business 10 years ago and have been trying to tell Telstra. More recently they said I have to cancel as a business and re-connec… read more
Leon
Leon
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Was looking for information about NBN Services. Qld. I have
I have send a request for information about our service as the website says fixed Wireless is available but no provider could give it to us as it says it is unavailable. When I asked Telstra on chat I was told I could get Fixed wireless but when I asked the sales rep she said No. Sent NBN a message about it and their response was that We have Satellite connected so we can't get the fixed wirless.This is true but satellite costs a lot more to have with many drops due to weather which is why we wish to change. … read more
Leon
Leon
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We operate a home office and have a business account with
We operate a home office and have a business account with Telstra. Telstra disconnected out land on 14/11 advising that NBN was to be connected. The technician advised that the system was not operatio… read more
John Melis
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I am having a continued battle with Telstra with regard to
I am having a continued battle with Telstra with regard to Promises made about connecting to and ADSL2 broadband when I transferred from my old address to my new one. I was given no choice other than … read more
John Melis
John Melis
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We are a year into a 24 month broadband contract with
We are a year into a 24 month broadband contract with Telstra. However, our service interruption this year has been interfering with our business and working from home significantly due to many outage… read more
Leon
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I switched all my phone and broadband accounts from Telstra
I switched all my phone and broadband accounts from Telstra to Optus Oct 2016. I mistakenly thought Optus was going to cancel all my Telstra accounts. They did all phone accounts, but not Broadband. I… read more
Leon
Leon
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Master's Degree
52,702 satisfied customers
Please Help me In February 2015 a couple of representatives
Hi, Please Help me In February 2015 a couple of representatives from the Brisbane Optus Business Team came to see me to try and get me to switch from our current supplier Telstra. They gave me their b… read more
Leon
Leon
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Hi I am located in Caroline Springs Victoria, and in the section
Hi I am located in Caroline Springs Victoria, and in the section of the suburb we are in we can only get satellite internet as we can not get standard broadband here. Since signing up with Clear Netwo… read more
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Hi, in May we sent online request to provide new tel and
Hi, in May we sent online request to provide new tel and ADSL internet connection to our new property. End of July we discussed the plan we wanted to have connected and we got an ADSL device provided … read more
Expert
Expert
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
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I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
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Telstra wrongly billed me in 06 for services that I had physically
Telstra wrongly billed me in 06 for services that I had physically moved to a new location. Their own tech moved the broadband and paytv services to a new location. I was current with my payments, and… read more
Leon
Leon
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Master's Degree
52,702 satisfied customers

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The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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